Billing Specialist II; Contractor Lawrence, MA

Long-term Contract Position

This long-term contract position focuses on ensuring invoices are prepared accurately, customer billing profiles align with contract requirements, and service issues are addressed promptly. The ideal candidate will collaborate with internal teams and external clients to gather correct billing information, maintain reliable records, and help deliver responsive customer support.

• Set up customer billing profiles and order-related records accurately so invoicing can be completed on schedule.
• Update billing instructions and account details when contract terms, pricing, or customer requirements change.
• Investigate billing questions, disputed charges, and escalated concerns to identify issues and drive timely resolution.
• Apply sales tax, fees, and other non-standard charges correctly while maintaining complete and accurate account documentation.
• Communicate invoice details, account activity, and billing outcomes clearly to customer contacts and internal stakeholders.
• Prepare reconciliations, analyze discrepancies, and determine underlying causes to prevent recurring billing problems.
• Track individual performance against service and productivity targets and contribute to overall team results.
• Work closely with operational departments and client contacts to obtain accurate information needed for billing and customer service requests.
• Maintain a consistent presence in all interactions while supporting additional billing-related duties as needed.