Water and Sewer Billing Analyst - Water Department

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Essential Duties and Responsibilities:

• Oversee and execute standard operating procedures for the customer service office related to water, sewer, and stormwater billing.
• Assist the Water Commission in processing approximately 12,600 water bills for the City , ensuring accuracy and timely issuance.
• Research customer disputes and complaints; calculate potential adjustments; and prepare recommendations for supervisory review.
• Analyze and audit billing operations for each district, ensuring accuracy of meter reads, consumption data, and account classifications.
• Provide assistance to customers regarding billing questions, account status, consumption concerns, and payment options, including in a second language where applicable.
• Establish new customer accounts and regularly update meter and billing databases, including changes in service, ownership, or meter configuration.
• Train water meter technicians on administrative tasks related to billing, data entry, and meter-reading procedures.
• Assist with the download, verification, and transfer of meter reads from the City's automated meter reading systems into the financial accounting system.
• Run reports and complete end-of-month billing procedures, including reconciliation of accounts and verification of billing exceptions.
• Review and resolve billing exceptions or errors, including high-variance bills, miscoded land uses, or incomplete meter reads, prior to bill issuance.
• Verify applications and coordinate benefit payments for the Low‑Income Household Water Assistance Program (LIHWAP).
• Assist with billing and invoicing related to backflow prevention and cross-connection control programs.
• Maintain accurate and up-to-date account records in MUNIS and the Automated Meter Reading system.
• Track and report billing data, identifying trends, irregularities, or anomalies in water usage or account activity.
• Assist with the full billing cycle for stormwater fees, ensuring accurate application of rates to residential and commercial accounts.
• Perform other related billing and administrative duties as assigned to support the effective operation of the Water and Sewer Department.
• Any other duties and responsibilities deemed necessary.

APPLICATIONS ARE AVAILABLE IN THE PERSONNEL OFFICE Application and Full

Job Description Available in the City Personnel Department.

The City of Lawrence is an Equal Opportunity Employer REASONABLE ACCOMMODATIONS are provided to applicants with disabilities.

If you need reasonable accommodations for any part of the application and/or hiring process, please notify the Personnel Director at . The decision to grant reasonable accommodations will be made on a case-by-case basis.

Category City of Lawrence Job Opportunities Status Open Non-Union Salary Grade E — $54,600.00 to $87,360.00 annually Posted July 23, 2026 Closing August 6, 2026 11:59 PM