Customer Support Assistant
Listed on 2026-03-03
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Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Office Administrator/ Coordinator
Lumina Agency INC is a forward-thinking organization committed to operational excellence, strategic growth, and delivering high-quality solutions to our partners and clients. Based in Lawrence, MA, we pride ourselves on fostering a professional environment where efficiency, integrity, and collaboration drive success. Our team values precision, proactive thinking, and a strong work ethic, creating opportunities for individuals who are ready to contribute meaningfully and grow within a structured, performance-driven setting.
Job DescriptionLumina Agency INC is seeking a dedicated Customer Support Assistant to join our team in Lawrence, MA. This role is essential in ensuring a positive client experience by providing timely assistance, resolving inquiries efficiently, and maintaining accurate records.
The ideal candidate will demonstrate professionalism, strong communication skills, and a proactive approach to problem-solving.
Responsibilities- Respond to customer inquiries via phone, email, and in-person interactions
- Provide accurate information regarding products, services, and company policies
- Maintain and update client records with precision and confidentiality
- Assist in resolving customer concerns in a professional and timely manner
- Coordinate internally with relevant departments to ensure smooth service delivery
- Prepare reports and documentation related to customer interactions
- Support administrative tasks as needed to maintain operational efficiency
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- High level of professionalism and attention to detail
- Problem-solving mindset with a customer-focused approach
- Ability to work effectively in a team environment
- Basic proficiency in standard office software and computer systems
- Competitive salary ($40,000 – $44,000 annually)
- Opportunities for professional growth and career advancement
- Supportive and structured work environment
- Ongoing training and skill development
- Stable full-time position within a growing organization
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