Collections Admin

Description We are looking for a detail-oriented Collections Admin to support loan servicing and administrative operations for a banking organization in Lawrence, Massachusetts. This Contract position is well suited for someone with prior financial institution experience who can manage account-related tasks, coordinate with external partners, and maintain precise records in a fast-paced environment. The role focuses on supporting collection and loan administration activities while helping ensure documentation, reporting, and process execution meet internal control and audit expectations.

Responsibilities:

- Maintain and update loan and collections records with a high level of accuracy, ensuring account information, documentation, and status changes are entered correctly.

- Process incoming and outgoing mail, organize correspondence, and track required follow-up items related to customer accounts and servicing activities.

- Prepare logs, routine reports, and supporting documentation to assist with audits, operational reviews, and day-to-day administrative oversight.

- Coordinate with vendors and internal teams to help resolve account issues, support servicing workflows, and keep tasks moving according to established timelines.

- Assist with consumer collections and loan administration activities by reviewing account details, monitoring exceptions, and escalating concerns when needed.

- Perform high-volume data entry and clerical support work while maintaining strong attention to detail and meeting productivity expectations.

- Support underwriting and servicing-related administrative tasks, including document handling, file maintenance, and verification of required records.

- Help manage process-related updates and administrative changes within servicing workflows while preserving accurate documentation and reporting continuity. Requirements - At least 2 years of experience in a financial institution, preferably within collections, loan servicing, loan administration, or retail banking operations.

- Prior back-office experience in a bank or credit union environment is required.

- Demonstrated ability to complete high-volume clerical work with strong accuracy and careful attention to detail.

- Experience with data entry, mail handling, record logging, and report preparation in an administrative setting.

- Working knowledge of consumer collections processes and general loan servicing or underwriting support activities.

- Strong organizational skills with the ability to manage multiple tasks, maintain documentation, and meet deadlines.

- Comfortable working with audit-sensitive processes and following established procedures for account-related administrative work.

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