Administrative Assistant, Admissions

Responsibilities

• Greets clients and others entering the waiting room in a manner that is respectful and empathetic.
• Determines suitable level of care and schedules evaluation when appropriate and works with clinical lead.
• Responds to calls and/or walk-ins for clients seeking services.
• Interviews clients to obtain information necessary to meet program admission requirements.
• Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made.
• Collects all pertinent information regarding service coverage and eligibility.
• Verifies basic demographic information upon arrival of client.
• Schedules, reschedules, and cancels appointments as needed, upon client request or provider request.
• Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
• Documents new and/or updates client demographic and billing information in the computer.
• Communicates agency and program information to interested parties including persons-served, agency employees, and other providers/individuals.
• Provides information on referral sources and community resources internal and external to BILH BS.
• Monitors visitor access, waiting area and maintains security awareness.
• Scans documents, when applicable, into the electronic health record.
• Attends all required supervision and meetings.
• Maintains tracking requirements for program(s).

• High School Diploma or GED required.
• A minimum of 1 year experience in a related field.
• Bi‑lingual English/Spanish, preferred.
• Knowledge of billing practices preferred.
• The ability to multitask and manage time efficiently while having a strong attention to detail is essential.
• Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications;
  Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
• Excellent customer service skills essential.