Director, Customer Data Management Lead – Payer Data Strategy, Governance

Responsibilities

• Define and own the comprehensive data strategy for Payer Data across the enterprise, establishing a clear vision for how Payer data is managed, governed, and leveraged.
• Align Payer data assets with respective Business Units and Therapeutic Areas, ensuring consistency and relevance across Market Access, Patient Services, Commercial, Compliance, and Legal functions.
• Ensure Payer data products are discoverable, trustworthy, and readily usable by analytics, operations, and business stakeholders across the organization.
• Define and enforce business rules, data definitions, and quality standards for Payer data at both a generic enterprise level and at a Therapeutic Area‑specific level.
• Collaborate closely across Market Access and various GTMC (Go To Market Capabilities) functions to ensure the accurate and consistent utilization of Payer data throughout the enterprise.
• Ensure compliance with all relevant regulations and internal policies in active partnership with Audit, Legal, and Compliance teams.
• Partner with Market Access and Commercial stakeholders to prioritize data enhancements and ensure ongoing data availability, usability, and governance alignment.
• Monitor and continuously improve data quality, completeness, and timeliness across all Payer‑related data assets.
• Lead stewardship efforts including issue identification and resolution, root cause analysis, and the implementation of continuous improvement initiatives.
• Ensure all Payer‑related data products are thoroughly documented with appropriate metadata, data lineage, and clear usage guidelines to support enterprise‑wide adoption and trust.
• Lead and manage teams focused on Payer data strategy and governance, providing clear direction, mentorship, and professional development opportunities.
• Serve as a critical member and co‑lead on cross‑functional initiatives where Payer and Customer data are foundational to business outcomes.
• Foster a collaborative, agile, and data‑driven culture across the organization, championing data governance best practices and accountability at all levels.

• Bachelor of Science (BS) in Life Sciences, Data Science, Business, or a related field — required
• 7+ years of experience in data management roles within life sciences commercial operations — required
• Deep expertise in Payer data and corresponding Plan, Payer, and PBM hierarchies
• Thorough understanding and hands‑on utilization of Payer data and corresponding hierarchies as delivered by industry‑standard data sources, including IQVIA, MMIT, and similar providers
• Strong understanding of Payer data utilization within Market Access and Commercial processes
• Demonstrated experience representing as the Payer data owner function across Market Access and Commercial organizations
• Familiarity with access pull‑through strategies, coverage forecasting initiatives, and formulary placement processes
• Experience with establishing a Payer Master Data Management (MDM) framework
• Broad background with life sciences commercial data assets, including Rx, Sales, Product, APLD, and related data types
• Proven ability to translate complex business needs into technical requirements and to collaborate effectively with Digital and Analytics teams.