Order Management Specialist

THE ROLE

We are seeking an Order Management Specialist on our Order Management Team. The Order Management Specialist plays a vital role in supporting the order lifecycle within the promotional products industry. This position is responsible for reviewing artwork, processing orders with precision, and working closely with customers and internal departments to ensure decorated product orders are executed flawlessly. The role requires a balance of technical, creative, and customer service skills, along with the ability to thrive in a fast‑paced, deadline‑driven environment.

This position reports directly to the Manager, Order Management.

• Provide accurate guidance to customers by developing a thorough understanding of decoration methods.
• Respond to customer inquiries regarding proofs and assist proof coordinators as needed.
• Record all customer communications and maintain relevant documentation appropriately.
• Identify decoration challenges and collaborate with customers to resolve issues.
• Offer creative solutions to address artwork and order challenges.

• Utilize proficiency in Illustrator and Photoshop for artwork-related tasks.
• Maintain accurate reports and effectively manage lead‑time situations.
• Provide accurate price quotes for orders and decoration techniques.
• A working knowledge of Salesforce.

• Develop expertise in the product line, pricing, inventory, and marketing programs.
• Proactively identify and pursue additional training in decoration techniques as needed.

• Actively participate in Continuous Improvement initiatives and the Idea Generation System.
• Perform additional duties as assigned.

• Ability to multi‑task and prioritize within a fast‑paced work environment.
• Proficient with Microsoft suite.
• Excellent organizational and troubleshooting skills.
• Ability to manage volumes of work while maintaining very tight deadlines.
• Excellent communication skills, both written and verbal.
• Must be extremely detail oriented.
• Ability to work independently with little supervision.
• Must be willing to work in a team environment.
• Minimum 3 years’ experience in a customer service/sales environment.
• College degree or equivalent work experience.
• High adaptability to change.
• Experience with Salesforce.