Front Counter Associate

Job Description

Lumina Agency INC is seeking a professional and customer-focused Front Counter Associate to serve as the first point of contact for visitors and clients. This role is ideal for individuals who enjoy interacting with people, maintaining an organized workspace, and ensuring smooth day-to-day front counter operations.

The Front Counter Associate will assist customers, provide information, process requests, and support administrative functions while delivering outstanding customer service.

• Welcome customers and visitors in a professional and friendly manner.
• Assist clients with inquiries, requests, and general information.
• Answer and direct incoming phone calls appropriately.
• Maintain an organized and professional front counter area.
• Process customer transactions, forms, and documentation accurately.
• Schedule appointments and coordinate basic administrative tasks.
• Handle incoming and outgoing correspondence.
• Support internal teams with clerical and operational duties.
• Maintain accurate records and update information as needed.
• Ensure a positive customer experience during every interaction.

• Excellent verbal and written communication skills.
• Strong customer service mindset and professional demeanor.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Problem-solving abilities and a proactive attitude.
• Comfortable using computers and office software.
• Ability to work independently and as part of a team.
• Reliable, dependable, and customer-oriented.

• Competitive salary package ($36,000 - $41,000 annually).
• Professional growth and advancement opportunities.
• Supportive and collaborative work environment.
• Ongoing training and skill development.
• Stable full-time employment.
• Opportunity to build valuable customer service and administrative skills.
• Career development within a growing organization.
• Positive workplace culture focused on teamwork and success.