Customer Service Representative – ON CALL

Description

As an ON-CALL Public Services Representative (Fingerprinting) Technician, you will support the mission of a government program in your state. This position is part of a dynamic team assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

This is not a regular Full Time or Part‑Time role; it is a Casual On‑Call position.

• ON-CALL employees must be available all five days, Monday through Friday from 7:45 am to 4:15 pm for substitute coverage as needed at the site.
• All efforts are made to notify On‑Call personnel in advance of site needs, but sometimes employees are notified the night before or the day of the need. Candidates must meet this availability.
• Hours are not guaranteed; employees work on an “as needed” basis, so a steady income stream cannot be guaranteed.
• Ideal for candidates with flexibility seeking supplemental income and those who prefer an active work environment without a committed schedule.

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all entrants to the ASC are approved applicants and visitors, ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front‑line customer service as representatives of Hei Tech Services, our partner Amentum, and on behalf of the United States Government.
• Work with the public, display a cheerful and inviting demeanor, manage applicants with sensitivity and courtesy, and treat each applicant with respect as a USCIS ASC customer.

• Obtain and maintain a government‑issued suitability clearance.
• Speak and write in English.
• Stand upright for the duration of the scheduled shift, excluding meals and breaks.
• Hold and grasp applicants’ hands to obtain quality fingerprints.
• Work in a high‑paced environment with the public.
• Type and use basic computer skills.
• Successfully complete biometrics training and certification within 60 days.

• High School Diploma or equivalent.
• Demonstrated experience in customer service.

Ability to speak a foreign language.

Must be a US Citizen and able to obtain a government clearance.

Hei Tech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at

Hei Tech Services may utilize technology‑assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.