Community Associate, Customer Service​/HelpDesk

• Respond to customer questions across the DK Assist social channels with speed, empathy, and accuracy, delivering a best-in-class customer experience.
• Create timely, engaging social content that reflects our brand voice, sparks conversation, and strengthens customer sentiment.
• Partner closely with the Social Media and Customer Experience Teams to ensure consistent messaging and a seamless customer journey across social touchpoints.
• Identify trends, emerging conversations, and opportunities to proactively engage our community with relevant content.
• Balance customer support with community engagement by turning everyday interactions into meaningful brand moments.
• Help grow our social presence by applying platform best practices that increase engagement, strengthen community relationships, and reinforce trust in the Draft Kings brand.
• Support a rotating schedule that may include weekdays, evenings, weekends, and holidays to provide timely coverage across our social channels.

• At least 1 year of experience in a customer-facing role.
• Strong copywriting skills with experience creating engaging social content, including both real-time and evergreen content.
• Knowledge of Draft Kings' offerings, customer experience, and player community.
• A strong understanding of social media platforms, internet culture, and emerging trends.
• Excellent written communication skills with the ability to adapt your tone while maintaining a consistent brand voice.
• The ability to thrive in a fast-paced environment, manage multiple conversations simultaneously, and make thoughtful decisions under pressure.
• Experience with Adobe Photoshop or Adobe Premiere is a plus.

Demonstrates expertise in customer engagement and social media management, with strong copywriting skills to create compelling content that aligns with brand voice and enhances customer experience. Proficient in identifying trends and fostering community relationships while managing multiple interactions in a fast-paced environment.

• Customer-Facing Experience
• Copywriting Skills
• Social Media Platform Knowledge
• Written Communication Skills
• Adobe Photoshop Experience

• Copywriting
• Social Media Management
• Content Creation
• Trend Identification
• Customer Engagement

• Empathy
• Adaptability
• Decision-Making
• Time Management

• Customer Experience
• Brand Voice
• Community Engagement
• Social Touchpoints
• Internet Culture

• Adobe Photoshop
• Adobe Premiere