Adult Development Program Manager

Job Summary:

The Adult Development Program Manager is responsible for the coordination, delivery, and continuous improvement of Adult Education, ESOL, and Financial Empowerment programming. This role focuses on instructional leadership, student support, and financial capability initiatives that promote educational advancement, financial stability, and long-term self-sufficiency for adult learners.

The Manager oversees ESOL and Adult Education instruction, supports instructors, ensures program quality and compliance, and leads Financial Empowerment initiatives, including full management of the VITA tax program. This position plays a key role in integrating financial literacy into adult education services and strengthening community impact

Essential Functions and

Key Responsibilities:

Program Leadership & Instructional Oversight Provide leadership and oversight for ESOL and Adult Education programming

Supervise, mentor, and support instructors through classroom observations, coaching, and professional development

Ensure high-quality curriculum, lesson planning, and instructional delivery (in-person and online)
Coordinate assessments, including BEST Plus testing, and ensure compliance with program standards

Lead staff meetings, trainings, and continuous improvement efforts

Student Support & Program Coordination Advise students academically and support transitions into employment, training, or continued education

Coordinate recruitment, enrollment, orientations, and retention strategies

Maintain accurate and timely data entry in required systems

Ensure compliance with funding, program, and reporting requirements

Collaborate across programs to strengthen service delivery and participant outcomes

Financial Empowerment & VITA Program Management Lead the planning, implementation, and evaluation of Financial Empowerment initiatives

Oversee all aspects of the VITA tax program, ensuring compliance with IRS regulations and quality standards

Recruit, train, and supervise VITA volunteers

Manage tax site operations, including intake, scheduling, and client services

Maintain reporting, track outcomes, and resolve filing issues

Conduct outreach and build partnerships

Ensure client satisfaction and workflow management

Collaborate with HR for onboarding and offboarding of volunteers

Financial Literacy & Participant Coaching Design and deliver financial literacy workshops

Integrate financial capability education into Adult Education and ESOL programming

Provide individual financial coaching

Support participants in accessing resources that improve financial well-being

Summary of Role Value Integrates education and financial empowerment services

Expands access to tax preparation and financial literacy

Improves participant financial stability and outcomes

Enhances program quality and community impact

Complete other tasks as assigned and needed

Skills &

Qualifications:

Bachelor’s degree preferred

Minimum 3 years of relevant experience

Experience teaching ESOL/adult learners

Experience managing or supporting VITA programs preferred

Bilingual (English/Spanish) required

Strong leadership and organizational skills

Experience with data systems and reporting

Ability to work with diverse populations

Additional Requirements Availability for evening hours and occasional Saturdays Travel between local sites as needed

Ability to manage multiple priorities in a fast-paced environment

Must have a suitable CORI and SORI check completed within the first thirty (30) days of employment

Ability to work effectively with and meet the needs of people from a wide range of backgrounds, identities, cultures, nationalities and languages that make-up the rich complexity of GLCAC employees, partners in the community, and clientele. Everyone is responsible for supporting the agency’s mission of building an environment of fairness and opportunity where people are valued for their unique contributions.

Supervisory Responsibility:
Oversight of educators, the Program Assistant and the Program Support Specialist Travel:
Travel between local sites and conferences as required.

Physical Demands:
This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:
This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.
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