Application Engineer

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.

Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

Cabot Corporation is seeking a Senior Inkjet Applications Engineer / Manager to join the Inkjet Technical Service team at the Billerica, MA location.

This role is a key position with global exposure within the inkjet team to help grow business through greater technical penetration of customer accounts and more effective adoption of Cabot products through the responsibilities below:

• The customer-facing technical expert supporting the adoption and successful use of Cabot's inkjet dispersion technologies in the Americas region.
• Serves as the principal technical service conduit between other regions and Cabot’s inkjet R&D hub in Billerica, MA with 1 direct report.
• The successful candidate will increase Cabot’s profile as a valued technical partner by enabling customer technical success and helping guide the customer’s development of ink solutions. In doing so, the candidate will improve Cabot’s understanding of market needs through market-leading customers.
• Adapts Cabot knowledge and technical capability to a wide range of customer needs by leading rapid-turnaround laboratory projects for both troubleshooting and prototyping ink/dispersion solution concepts.

This role is based at the Billerica, MA location, but is eligible to participate in the current Hybrid Working Arrangement program (Monday/Friday remote and Tuesday-Thursday in office).

• Leads the technical discovery process to define customer performance requirements, ensuring customer needs are translated into actionable ink/dispersion solutions and Cabot R&D plans.
• Instructs customers on broad techniques to evaluate and adopt Cabot dispersion products. Proactively thinks through customer engagement strategies. Works cross functionally and with broad latitude within Cabot to ensure customer needs are met and Cabot products are effectively considered for adoption.
• Leads technical visits to customer locations, independently and with Sales, to support customer trials, evaluations, and problem-solving activities.
• Identifies and anticipates emerging trends of new product opportunities by assimilating customer challenges observed at multiple customers.
• Supports Sales as a recognized expert technical advisor.
• Establishes and oversees quick-turnaround laboratory work on existing or prototype products and ensures prompt completion with written reporting. Manages the investigation and resolution of product/performance related customer complaints. Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff. Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing. Leads the customer interface on the management of changes to Cabot products and production processes that could affect customer ink formulations.
• Generates technical documentation, application guidance, and training materials that assist customers.
• Diligently maintains documentation of problem issues,…