Branch Support Specialist; Lawrence, MA)

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Full Time Clerical Lawrence, MA, US

5 days ago Requisition

Salary Range: $23.89 To $26.01 Hourly

Join Our Team as a Branch Support Specialist

Location:

Lawrence, MA | Full-Time

Do you thrive in a fast-paced environment and take pride in getting the details right? Want to put your organizational skills to work in a rewarding career at Bright Bridge? As a Branch Support Specialist, you play a vital behind-the-scenes role—serving as a trusted resource and primary help desk for our branch network. In this deadline-driven, detail-oriented environment, you'll provide quality control over account and file maintenance, research and resolve operational discrepancies, review account-opening exceptions and legal documentation, support fraud mitigation efforts, and monitor branch operational controls and reporting.

If you're dependable, detail-focused, and excited about joining a thriving team, we want to hear from you!

Why You’ll Love Working Here

• A collaborative team culture where your contributions matter
• Ongoing training and career development opportunities
• Competitive pay, benefits, and the chance to grow with a supportive organization
• The satisfaction of making a real difference in your community every day

What You’ll Be Doing (Your Responsibilities)

• Provides centralized operational support to branch network staff.
• Serves as primary help desk for policy, procedure, and account questions.
• Research and resolves operational issues and discrepancies accurately and timely.
• Escalates complex or high-risk issues to management or appropriate departments.
• Maintains strong, professional, service-oriented relationships with branch employees.
• Reviews and quality-controls account and file maintenance for accuracy and compliance
• Ensures account changes are properly authorized, documented, and compliant.
• Identifies errors, trends, and training or process improvement opportunities.
• Reviews and approves account-opening exceptions within authority.
• Verifies legal and supporting documentation for account setup and maintenance.
• Partners with Compliance, Legal, and Risk on complex or sensitive issues
• Monitors branch activity for fraud indicators and operational risk concerns.
• Supports fraud prevention efforts and escalates suspicious activity appropriately.
• Research and resolve balancing issues and transaction discrepancies.
• Track recurring issues identifies root causes and trends.
• Monitors and reports operational control metrics and branch reporting accuracy.
• Identifies and recommends improvements to procedures, workflows, and controls.
• Communicates procedural updates and supports implementation of changes.
• Maintains confidentiality and professionalism with sensitive information.
• Builds trusted relationships while ensuring accuracy, compliance, and strong member support.
• Leads the See It, Own It, Solve It, Do It culture by analyzing and improving member service and staff experience.
• Champions the credit union’s brand and culture with enthusiasm, spirit, and energy
• Perform additional duties as needed.

What We’re Looking For (Your Qualifications)

• Minimum of high diploma required, associate’s degree preferred or equivalent experience.
• Minimum of two years’ experience in a financial institution.
• Detail Oriented, with good organizational skills.
• Possess demonstrated effective written and verbal communication, interpersonal and customer service skills.
• S trong PC skills to include Microsoft Office.