RN, Clinical Educator

Overview

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Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

Reporting to the Chief Nursing Officer, the Clinical Educator supports and drives practice transformation initiatives that align with GLFHCs strategic pillars and the nursing division strategic plan, including building out critical components of ambulatory care nursing practice such as telehealth, care coordination, and transition management, patient-centered medical home (PCMH) care, and population management. The Clinical Educator is a professional development specialist within Nursing and clinical support / Medical Assistants (MA) services  a Clinical Educator, the primary responsibilities are to identify professional development needs, develop a training program, facilitate training sessions, and conduct in-service sessions for nursing and clinical support staff.

Under the direction of the Director of Nursing and in collaboration with the VP of Workforce Development, supports leadership development and other relevant trainings to support the leadership development of nurse managers, charge nurses, and MA supervisors. In addition to fulfilling these responsibilities, the Clinical Educator serves as a mentor to Nurses and Medical Assistants who want to grow in their careers.

The Clinical Educator collaborates with the nursing leadership team and other Clinician stakeholders to ensure competencies for nursing and MA alignment with accepted scopes of practice as governed by industry standards, evidence based frameworks, and regulatory guidelines. As part of a comprehensive education program, the Clinical Educator works with training support staff to ensure training and competency development curriculum, training guides, and job aides are designed to advance learning and achieve independent practice outcomes.

• Assess, plan, implement and evaluate training and competency development initiatives that align with the populations served and learning gaps identified.
• Set forth an annual plan to support safe and high quality patient care, including identifying training programs needed based on ongoing skills assessment, regulatory, (HRSA, Joint Commission, DPH, Mass Health contracts, etc.) requirements, and new program development initiatives.
• Collaborate with subject matter experts to design training content and leverage these experts to drive training efforts in their area of expertise.
• Design, implement and evaluate new staff orientation and on-boarding programs that align with the learning needs of new hires, including progression toward independent practice.
• Ensure preceptor programs reflect evidence-based models and are applicable to GLFHCs needs and patient populations.
• Continuously assess and improve the quality of the preceptor programs based on input from preceptors, new hires, leadership, etc.
• Ensure the preceptors identified for nursing and MA orientation are practicing at their highest proficiency and clinical judgment.
• Support the nursing leadership in employee retention initiatives, including coordinating reward and recognition programs that support the nursing and MA team and improve overall job satisfaction.
• Serve as a collaborative partner with HR and the VP of Workforce Development to coordinate placement of students and interns, based on aligned needs and learning opportunities.
• Oversee CPR certification program and serve as a liaison to the external vendor (American Heart Association) to ensure proper documentation and tracking is completed.
• Provide EMR training to the extent it aligns with clinical practice scope for nurses and MAs; may contribute to organizational EMR training needs, with approval from the DON or CNO.
• Stay current on latest evidence-based practice protocols applicable to GLFHCs population and American Academy of Ambulatory Nursing standards.
• Contribute to the development and ongoing revision of clinical policies and practice guidelines.
• Serve as the primary point of contact for online triage applications that guide triage practice.
• Play a key role in survey preparation, including assessing compliance gaps with standards related to practice, patient safety, and documentation.
• Supervise and delegate to the Clinical Support Coordinator to ensure training materials, training schedules/logistics, training evaluation and other programmatic details are addressed and closed.
• Serve on committees that require…