Patient Services Representative - Call Center - Lawrence, MA

Patient Services Representative - Call Center - Lawrence, MA

Lawrence, MA

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dermatology team. This role supports patients and providers to deliver a seamless and positive patient experience. The practice is welcoming and compassionate, fostering trust during patient interactions.

Pay is $20 hourly to start. Hours are Monday - Friday, 8 hours daily.

• Respond to incoming calls promptly and professionally, assist with appointment scheduling, address inquiries, triage, route, and escalate concerns while maintaining high standards of customer service and sensitivity.
• Acquire understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process improvements; contribute to new practice rollouts, training, and documentation efforts.
• Participate in training sessions, roundtable discussions, and professional development to stay informed and enhance skills.
• Maintain consistent and dependable attendance with flexibility to meet practice needs.
• Perform other responsibilities as assigned to support team success and efficiency.

• High school diploma or equivalent.
• 0-1 year in customer service, preferably in a call center or healthcare clinic; medical call center experience is a plus.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office.
• Bilingual is preferred.

• Occasionally stand, walk, and sit for extended periods; use hands to handle objects; reach with hands and arms.
• Occasionally climb stairs, balance, stoop, kneel, bend, crouch, or crawl; lift up to 20 pounds.
• Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.

This role requires a proactive, dependable, and detail-oriented individual capable of managing multiple tasks in a dynamic healthcare environment. The candidate should demonstrate a commitment to patient care and operational excellence.

We are an equal opportunity employer. The information collected through voluntary self-identification is confidential and used solely for compliance purposes. Completing this form is voluntary; it will not affect hiring decisions. For more information about the EEO policy and the voluntary self-identification process, please refer to the employer’s notices.