Patient Services Representative - Call Center - Lawrence, MA

Position Summary

We are seeking a highly motivated and professional Patient Services Representative
- Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Starting pay is $20 hourly. Hours are Monday
- Friday, 8 hours daily.

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and elevate concerns while maintaining a high standard of customer service and sensitivity.
• Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
• Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
• Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
• Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

• High school diploma or equivalent.
• A minimum of 0-1 year in customer service, preferably in a healthcare environment
• Medical Customer Service experience highly preferred.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.

• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.