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Front Office Agent
Job in
Lawrence, Essex County, Massachusetts, 01842, USA
Listed on 2026-09-22
Listing for:
Corendon Hotels & Resorts
Full Time
position Listed on 2026-09-22
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Welcome and greet guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the resort and its amenities
- Assist guests with check-in and check-out procedures
- Manage reservations and room assignments
- Handle guest requests and complaints promptly and efficiently
- Ensure the front desk area is clean and organized
- Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations
- Minimum of 1 year experience in a similar role in the hospitality industry
- Excellent communication and customer service skills
- Proficiency in using hotel management software and reservation systems
- Ability to handle cash transactions and maintain accurate records
- Strong problem-solving and multitasking abilities
- Flexibility to work in shifts, including weekends and holidays
- Proficiency in English, Dutch and Spanish; knowledge of additional languages is a plus
- Positive attitude and a friendly demeanor
- Ability to work well in a team and independently
- Attention to detail and strong organizational skills
- Welcome and greet guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the resort and its amenities
- Assist guests with check-in and check-out procedures
- Manage reservations and room assignments
- Handle guest requests and complaints promptly and efficiently
- Ensure the front desk area is clean and organized
- Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations
- Minimum of 1 year experience in a similar role in the hospitality industry
- Excellent communication and customer service skills
- Proficiency in using hotel management software and reservation systems
- Ability to handle cash transactions and maintain accurate records
- Strong problem-solving and multitasking abilities
- Flexibility to work in shifts, including weekends and holidays
- Proficiency in English, Dutch and Spanish; knowledge of additional languages is a plus
- Positive attitude and a friendly demeanor
- Ability to work well in a team and independently
- Attention to detail and strong organizational skills
If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.
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