Technical Support Engineer

Innovative and growing Quincy, MA-based Web Content Management software vendor Paper Thin Inc. () is looking for an experienced, web-centric, results-oriented Technical Support Engineer to provide front line support for the company’s flagship product, Common Spot and help manage our Common Spot Cloud infrastructure cess in this position requires the ability to organize and manage multiple tasks simultaneously, excellent verbal and written communication skills, and a solid grasp of Web and server technology.

Familiarity with content management systems, web development, SaaS, and Cloud services are a significant plus.

• Deliver timely and high quality customer support
• Record all information about customer questions and problems in our internal incident tracking system and follow through to resolution
• Answer technical questions related to the use of the software, and troubleshoot performance and operating problems
• Interact with the company’s development team to resolve software bugs and escalated support incidents
• Provide assistance in the installation of company software and conduct remote system troubleshooting as needed
• Provide installation, maintenance and upgrade support for the company’s cloud computing offerings
• Provide internal desktop and network support to company staff

• BA or BS degree in Computer Science or related field. Equivalent technical experience in lieu of degree considered.
• 2 - 5 years' experience in technical support of Web based applications
• Comfortable with database technology in MS SQL Server, Oracle, and MySQL
• Systems administration of Linux servers
• Have excellent problem solving skills in a fast-paced technical environment
• Is self-motivated and able to thrive in a results-oriented environment
• Pays attention to detail
• Possess excellent verbal and written communication skills
• Is a high-energy, well organized, hands-on team player with a winning proactive attitude

Paper Thin, Inc. is a privately held, MA-based company. Its flagship product Common Spot connects people and brands through the Web. Paper Thin's customers span multiple industries, including: government, healthcare, higher education, association and legal sectors. Customers such as American University, Cornell University, Hasbro, Seton Hall University, Sharp Health Care, The National Park Service, and City of St. Louis work with Common Spot to solve their most basic to complex Web needs.

To learn more, visit Paper Thin at  , follow us at  , view customer videos on You Tube, or connect with us via Linked In.

This is a full time position at our Quincy, Massachusetts office. Candidates must reside in the local area. No resumes from third party recruiters please.

Qualified contacts should submit resume, cover letter and salary requirements to  .