Salesforce Administrator

Overview

The Salesforce Administrator will support users, improve system functionality, maintain data integrity, and implement business solutions to enhance productivity and customer relationship management.

• Process & Automation Leadership:
  Lead the design, documentation, and maintenance of complex Salesforce Flows. Transition legacy processes into modern, efficient automation.
• Logical Troubleshooting:
  Act as the primary lead for help desk ticket triage. Use a systematic process of elimination to diagnose root causes and coordinate solutions with internal teams and outside consultants.
• Agile Problem Solving:
  Management of incoming requests, delivering immediate tactical resolutions for end-users while ensuring all changes adhere to platform best practices and long-term goals.
• Cross-Functional Collaboration:
  
  Partner with Sales, Business Operations, Customer Service, Marketing, Finance, Warehouse, and Technical departments to map out and achieve effective, accessible processes.
• Strategic Planning:
  Balance point-of-need support with long-term project work and system modernizations. Maintain a roadmap for future platform enhancements and technical debt reduction.
• System Governance:
  Manage essential admin functions including user accounts, permission sets, groups, licensing, and package management.
• Data & Auditing:
  Complete regular internal system audits, prepare for seasonal upgrades, and maintain high data integrity through SOQL/SQL querying and reporting.
• Liaison & Training:
  Act as the bridge between end-users, vendors, and the IT Department. Assist in training new users to strengthen the organization’s overall Salesforce skill set.
• All other responsibilities and duties as assigned.

• Platform Knowledge:
  Experience with Salesforce packages such as CPQ or Revenue Cloud, Field Service, and/or ERP packages is strongly preferred.
• ERP Familiarity:
  Prior experience assisting with the implementation of at least one ERP system is a plus.
• Data
  
  Skills:
  
  Experience with SOQL and/or SQL for querying and manipulating larger data volumes.

• Bachelor’s degree in Information Technology or a related field preferred. Salesforce Certification(s) are a significant plus.
• Technical Savvy:
  Minimum 2–4 years of Salesforce Administrator experience. Strong proficiency in Lightning Flow is a must.
• Logical Reasoning:
  Exceptional ability to troubleshoot through deductive reasoning, process of elimination and systematic testing.

TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.

Accommodation for applicants with disabilities is available upon request.