Retail POS QA

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Location:
Lawrence, MA (Hybrid Onsite)

Duration: 12+ Months

• Simulate real-world retail environments in our retail lab and conduct in-person testing in stores to validate software used by store associates.
• Test omni-channel and retail operations workflows such as BOPIS, BORIS, Endless Aisle, Membership, Store Fulfillment, inventory adjustments, order exceptions, returns, and ERP-connected processes.
• Test associate-facing applications on iPads, including interactions with payment terminals, checkout pinpads, and other connected peripherals.
• Collaborate with Quality Engineers on eCommerce and retail teams to execute end-to-end testing that spans from in-store systems to ERP and fulfillment platforms.
• Use AI tools to accelerate test design, exploratory testing, defect analysis, documentation, and test reporting.
• Learn and apply modern test automation tools and scripting languages to support test execution and reporting.
• Configure and troubleshoot retail hardware setups including POS terminals, scanners, printers, mobile devices, and payment systems.
• Participate in agile ceremonies and contribute to quality discussions within a Scaled Agile Framework (SAFe) environment.
• Act as a retail subject matter expert, bringing frontline and back-office retail operations insights into the testing process to ensure software meets the needs of store associates, retail operations teams, inventory and fulfillment teams, finance and reconciliation teams, and customers.

• 5+ years of experience working in a retail store environment, preferably in a role involving technology, operations, or omni-channel workflows.
• Familiarity with retail back-office processes such as inventory management, receiving, transfers, fulfillment, reconciliation, or exception handling.
• Ability to think like an end user, identify edge cases, document defects clearly, and communicate risk to technical and non-technical partners.
• Technically curious and comfortable working with retail hardware, mobile devices, and connected peripherals.
• Basic scripting experience (e.g., Power Shell, Python, or shell scripting); VBScript experience is a plus.
• Passion for AI and emerging retail technologies, with a desire to learn and apply AI tools to testing and quality assurance.
• Strong communication and collaboration skills, especially when working with cross-functional teams.
• Experience using or testing iPad-based retail applications and payment hardware is highly desirable.
• (Bonus) Exposure to robotic arm testing or automation hardware used in retail or logistics environments.

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.

The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.