Senior Hubspot CRM Specialist

Doing meaningful work that makes a vibrant impact on the world around you.

Growing your expertise and expanding your skillset with every project.

Owning your ambition and fueling your career growth.

Imagine yourself as part of a team that answers the call of the most coveted opportunity.

X‑Rite Pantone, a Veralto company, provides end‑to‑end color management solutions for clients in every industry where color matters. At X‑Rite Pantone, you’ll blend art and science of color to help customers inspire, select, measure, formulate, communicate, and match color so that users get it right the first time, every time. Along the way, you’ll build a vibrant career through rich skill‑building opportunities, on‑the‑job learning, and coaching and training that support your development and growth.

Senior Hub Spot CRM Specialist
, you will serve as the technical authority and strategic owner of the Hub Spot ecosystem across the organization. You’ll leverage your deep technical expertise and proven track record in CRM strategy to independently define standards, drive enterprise‑wide decisions, and ensure we unlock the full potential of Hub Spot to accelerate our strategic growth objectives.

This is an exciting time to step into this role as we embed Hub Spot—spanning Marketing Hub, Sales Hub, and Service Hub Enterprise—into our e‑commerce platform to supercharge our marketing, sales, and customer service capabilities. You will lead this transformation end‑to‑end, shaping the CRM roadmap, influencing cross‑functional stakeholders, and establishing best practices that scale.

• Own the Hub Spot strategy and roadmap, serving as the subject matter expert across Marketing Hub, Sales Hub, and Service Hub while ensuring the platform supports business growth objectives.
• Lead CRM governance and optimization, establishing scalable standards for data architecture, automation, user permissions, lifecycle management, and platform administration.
• Design and enhance CRM processes, including segmentation, lead scoring, pipeline management, workflow automation, and customer journey orchestration to improve conversion and customer engagement.
• Drive enterprise‑wide data quality and integrity, implementing governance practices, data validation, cleansing, deduplication, and user adoption strategies.
• Develop actionable reporting and business intelligence, leveraging Hub Spot and Power BI to provide visibility into pipeline performance, marketing effectiveness, attribution modelling, campaign automation, customer lifecycle metrics, and revenue impact.
• Partner with Sales, Marketing, Customer Service, and Digital teams to translate business requirements into scalable CRM solutions and prioritize platform enhancements.
• Lead the evolution of the Hub Spot ecosystem, evaluating new capabilities, managing integrations with e‑commerce and marketing technologies, and recommending improvements that create measurable business value.

• 5+ years of experience in CRM, Revenue Operations, Marketing Operations, Sales Operations, or a related discipline, including significant hands‑on ownership of Hub Spot in a complex business environment.
• Deep Hub Spot expertise, including administration and optimization of Marketing Hub, Sales Hub, and Service Hub, with experience building workflows, reporting, segmentation, automation, and integrations.
• Strong analytical capabilities, including experience with Power BI, CRM reporting, customer journey analysis, and translating data into business recommendations.
• Hands‑on expertise deploying and administering Hub Spot preferably across e‑commerce and SaaS businesses, coupled with a strong track record of connecting data from GA4 and e‑commerce platforms (e.g., Big Commerce, Magento) to CRM systems for a unified data flow.
• Experience influencing cross‑functional stakeholders, establishing best practices, driving adoption, and serving as a trusted advisor on CRM strategy and operations.
• Bachelor’s degree in Business, Marketing, Analytics, or a related field, plus experience supporting e‑commerce, digital customer journeys, or integrated marketing and sales technology ecosystems.

X‑Rite Pantone is proud…