Desktop ​/ Help desk support engineer - Lawrence, MA - Onsite - No C2C

No C2C

This role is aligned with an executive business unit within an organization - white glove, professional and perdonable support is important for the success of the opportunity. The incumbent must have a willingness to learn, a yearn for growth into systems administration and beyond. 2+ years of experience with hands-on desktop / help desk support (Tier I & Tier II) in a window environment.

No C2C

This role is aligned with an executive business unit within an organization - white glove, professional and perdonable support is important for the success of the opportunity. The incumbent must have a willingness to learn, a yearn for growth into systems administration and beyond. 2+ years of experience with hands-on desktop / help desk support (Tier I & Tier II) in a window environment.

Department:
Information Technology / Enterprise Support

• Focus:
  High-priority end-user satisfaction, discrete VIP service, and seamless technology operations.

• Deliver premium, priority technical assistance to C-suite executives, board members, and senior leaders.
• Manage Tier 1 and Tier 2 service desk tickets, remote diagnostics, and deskside troubleshooting for Windows and macOS environments.
• Setup, test, and actively support hybrid meetings, video conferencing, audio/visual systems, Microsoft Teams, and Zoom.
• Handle secure device provisioning, custom laptop imaging, mobile device management (iOS/Android), and asset inventory tracking.

• Experience:
  
  2 to 4+ years of corporate IT support, with documented experience delivering white-glove deskside services.
• Technical
  
  Skills:
  
  Proficiency in Microsoft 365, Windows 10/11, macOS, iOS, Active Directory / Azure AD, and standard VPN/remote support tools.
• Soft Skills:
  
  Exceptional communication, absolute discretion with confidential data, patience, and a polished interpersonal presence.

#ZR