Associate Site Operations Manager

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi‑site, mission‑driven, non‑profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley.

GLFHC is currently seeking an Associate Site Operations Manager to join our Operations Team.

• Assists in the planning, reviewing, monitoring, and directing of the operation and performance of the site. Specifically: by directly supervising the registration area, evening/weekend supervision, and scheduling.
• Active participation in the analysis, and problem solving of critical areas affecting the operation of the site.
• Takes or initiates actions according to selected alternative solutions identified with management team, or as instructed by the Site Operations, Manager (or Director).
• Plans, executes, and coordinates activities of assigned projects to ensure that goals and objectives specified for program/projects are accomplished in accordance with established priorities.
• Participates in all necessary meetings, and contributes to the implementation of activities.
• Communicates effectively will all members of the team to help in the resolution of specific problems or toward the attainment of key results.
• Anticipates and addresses potential problems and discusses them during appropriate meeting, or with management team; identifies administrative or operational problems and takes corrective action.
• Oversees, and supervises the activities of the department in the absence of the Site Operations, Manager (or Director). Assigns specific projects, and tasks as required, and evaluates performance. Provides direct support and assistance when requested or required.
• Assists and gives input to Site Operations, Manager (or Director) in regards to the performance appraisals of staff. Redirects behavior not in line with Health Center guidelines or performance expectations. Evaluations include examples that illustrate statements.
• Assists with the recruitment and Interview process and recommend applicants for hiring. Ensures adequate orientation and training of each staff member. Assists with communicating performance expectations during orientation and monitors compliance with performance standards. Mentors and trains all staff on the aspect of their job duties.
• Seeks assistance from and notifies Site Operations, Manager (or Director) of activities, personnel issues, patient problems that may result in complaints or disciplinary action.
• Assists with the maintenance of time and attendance for staff.
• Assists Site Operations, Manager (or Director) in collaboration with the Site Nurse Manager in ongoing quality improvement programs and processes to ensure that quality, safety and appropriateness of services are evaluated and monitored, and appropriate actions taken.
• Assists with the review of incident reports and complaints/problems for trends and risk factors. Takes action to correct situation and educate staff accordingly.
• Collaborates with other key staff to ensure the availability of adequate equipment and supplies.
• Helps to foster a positive work environment by monitoring job satisfaction and identifying and supporting staff education and development.
• Assists with, conducts, and facilitates, various meetings and interactions to ensure Health Center effectiveness. Participates in all scheduled departmental meetings and other center-wide meetings as requested.
• Works closely with Site Operations, Manager (or Director) to ensure all customer service issues are addressed and resolved in a timely manner.
• On a regular basis participate in ongoing quality improvement activities related to individual, team, and organizational performance improvement.
• Travel between sites may be required
• Performs all and any additional duties as assigned

• Five years experience in the health care industry with some experience in a clinical environment.
• Management/supervision experience strongly preferred.
• Bicultural/bilingual:
  English and Spanish highly preferred.
• Knowledge of Work, Excel, and Visio.
• Familiarity with Latino Community in Lawrence and commitment to the under‑served strongly preferred.
• Must work well within a multidisciplinary team and have excellent interpersonal, computer and supervisory skills. Must be able to learn from, and teach others.
• BA/BS in health or human services with 5 years of related experience highly preferred. Will consider a combination of education and experience.