Bilingual Senior Manager of Merrimack Valley Renewal Fund; Spanish​/English

Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded with a mission to accelerate an inclusive clean energy economy. We believe that to effectively combat climate change, our strategies must also confront income inequality, social inequity, and racial injustice. We work hand-in-hand with cities, local community organizations, and clean energy companies to connect communities of color, non‑English speakers, and renters to energy‑saving programs and affordable renewable energy.

Our work helps families save money, makes their homes healthier, combats climate change, and creates new pathways into clean energy jobs for people of color, multilingual individuals, and women.

• Program & Project Leadership:
  • Assume the overall program management leadership role for Renew, providing strategic oversight for the program.
  • Lead the execution and success of Renew, ensuring alignment with community needs and the DOER contract.
  • Maintain and distribute existing Renew program manuals, approved forms, and documents, ensuring all new materials are translated into Spanish.
  • Convene and facilitate periodic meetings with internal teams and partners who are executing the program.
• External Partnership & Funder Liaison:
  • Serve as the primary liaison and manage communications with the funder, the Massachusetts Department of Energy Resources (DOER), on behalf of All In Energy as well as the coalition of other implementation organizations (Greater Lawrence Community Action Council and Abode Energy Management).
  • Coordinate with other project managers and coalition partners to ensure organizational cohesion and capacity.
  • Lead the recruitment of 3–5 Mass Save Home Performance Contractors (HPCs) identified by Abode, to participate in the delivery of the program.
  • Facilitate the approval of any customer‑facing materials created by Home Performance Contractors (HPCs) or other partners.
  • Represent the program in any public forums, such as conferences or media appearances.
• Reporting and Invoicing:
  • Coordinate with the Finance Department to deliver monthly invoices that incorporate all coalition members to DOER.
  • Manage the process for reserving funds and invoicing on behalf of contractors.
  • Coordinate with the Communications and Data teams to manage and maintain the program's microsite (renewmv.org), including customer and contractor intake forms.
  • Ensure that all program data for customers served by HPCs and GLCAC is accurately tracked in Salesforce, ensuring records are up-to-date.
  • Oversee weekly production updates and periodic detailed reports for the DOER.
  • Review program performance reports and coordinate with the Customer Action Manager on Customer Action Team support to drive improvements necessary to achieve program goals.
• Customer & Contractor Engagement:
  • Support the Customer Action Manager in oversight of the Customer Action functions, leveraging language skills and local presence in the Lawrence office:
    • Ensure high‑quality, wraparound support is offered to customers, including providing translation/interpretation and assisting customers with income‑qualification.
    • Streamlined and responsive customer intake and follow‑up processes, providing support and troubleshooting around Renew incentives.
    • Assist HPCs in serving customers, including explaining technologies and debunking misconceptions to encourage customers to move forward with home upgrade recommendations.

• Bilingual professional fluency in English and Spanish, both written and spoken to effectively engage with the Merrimack Valley community and support the customer intake and project facilitation team.
• Demonstrated experience in project/program management including goal‑setting, strategic planning and performance analysis and accountability (3–5 years of experience is typical for this level).
• Experience with complex external stakeholder or inter‑organization project management.
• Demonstrated ability to work independently and make strategic decisions for the scope of work under purview.
• Strong detail‑orientation and ability to keep tasks, records, and systems organized.
• Demonstrate…