Vice President, Consumer Lending, Greylock Federal Credit Union, Pittsfield, MA

Vice President, Consumer Lending — Greylock Federal Credit Union, Pittsfield, MA

At Greylock Federal Credit Union ($1.6B
, Pittsfield, MA), we are guided by our IDEA principles—Inclusion, Diversity, Equity, and Accessibility—to support a workforce that reflects the communities we serve. Our mission is to build a diverse workforce and support the communities where we are based.

• Lead the strategic direction, structure, and performance of consumer lending, including indirect lending, centralized underwriting, credit cards, personal loans, and digital lending channels.
• Plan and execute lending strategies that strengthen portfolio performance, introduce new systems capabilities, and enhance the overall member experience during operational modernization.
• Oversee indirect and dealer‑based lending relationships, conduct performance assessments, align pricing and compensation strategies, and present program outcomes at the organizational level.
• Evaluate product performance, guide enhancements, and ensure lending initiatives reflect the needs of today’s borrowers and competitive market conditions.
• Build best‑in‑class lending operations ensuring risk‑awareness, compliance discipline, and responsible growth.
• Drive member‑focused innovation, including process automation and appropriate use of AI‑enabled tools and decisioning capabilities.
• Represent Greylock in community and professional forums, advancing partnerships that elevate our mission and deepen community reach.

• At least five to seven years of consumer lending experience with managerial responsibility for staff, performance, and lending outcomes.
• Bachelor’s degree or equivalent experience.
• Knowledge of loan products, underwriting standards, and portfolio dynamics; demonstrated ability to balance responsible credit practices with strategic growth goals.
• Experience leading or preparing for lending system conversions, optimizing lending processes, and introducing modernized lending tools.
• Experience with indirect lending programs and building dealer relationships is advantageous.
• Comfort setting up or restructuring teams and aligning talent with evolving priorities.
• Visible and engaged leader with strong communication skills, coaching capability, and commitment to fostering a culture of accountability, continuous improvement, and inclusion.
• Based in Pittsfield, Massachusetts; requires in‑person engagement with teams and community partners. Hybrid flexibility is available but remote work is not possible.

Salary range: $140,000–$165,000, commensurate with experience.

Submit a cover letter describing why Greylock is the right place for you along with your resume. Both are required to complete the application.

Link to apply:
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