Director of Operations

We are conducting a confidential search for a high-impact Director of Operations to oversee a large, multi-unit fast-casual Mexican restaurant portfolio. This is a senior leadership role for a driven, people-first operator who thrives in the field, leads with clarity and accountability, and consistently delivers strong financial and guest experience results.

This role partners closely with executive leadership and cross‑functional teams to translate strategy into execution while building a scalable, high‑performing operational organization.

• Provide overall leadership and operational direction for 20+ fast‑casual Mexican QSR locations
• Lead, coach, and develop Multi‑Unit / District Managers to build a strong leadership bench
• Translate company strategy into day‑to‑day execution of brand, food safety, and guest experience standards
• Drive sales, profitability, and operational excellence across assigned markets
• Monitor and improve key performance indicators including labor, food cost, margins, and guest satisfaction
• Conduct routine operational gap analysis and implement corrective action plans
• Support new restaurant openings, growth initiatives, and market expansion
• Partner with senior leadership on long‑term organizational strategy and operational planning
• Present data‑driven business cases for operational improvements and initiatives
• Build strong local market strategies through community partnerships and trade‑area initiatives
• Ensure consistent execution of recruiting, hiring, training, performance management, and succession planning

• 5+ years of progressive QSR or fast‑casual leadership experience (Mexican or similar concept preferred)
• Proven success leading large, multi‑unit restaurant operations (20+ units; larger portfolios a plus)
• Strong financial acumen with P&L ownership and data‑driven decision‑making
• Track record of developing senior operators and building high‑performing teams
• Experience partnering cross‑functionally with development, HR, marketing, and training
• Exceptional communication, presentation, and influence skills
• Self‑starter with a results‑driven, growth‑oriented mindset
• Willingness to be field‑based with frequent travel within the assigned market
• Valid driver’s license and ability to work flexible schedules, including occasional evenings and weekends

• Competitive executive‑level compensation with performance‑based incentives
• Comprehensive medical, dental, and vision benefits
• Accrued PTO and 401(k) with company participation
• Clear advancement opportunities within a growing, privately owned organization
• Supportive, hands‑on leadership culture focused on accountability, development, and results

• This organization is committed to providing an inclusive and respectful workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.