Director of Compliance, Quality & Contract Management

Age Span

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative.

We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• Mileage reimbursement
• Free parking
• Employee Referral Bonuses
• Employee Assistance Program
• Tuition Remission Program
• Commitment to promoting within

Reporting to the COO and serving as a member of the Senior Management Team, provide direction, oversight and leadership for the agency's regulatory compliance programs, quality management systems including NCQA Accreditation, and contracting processes. This role ensures that all contractual and administrative operations meet legal, accreditation, and organizational standards, while supporting the mission, values, and strategic objectives of the agency.

• Develop, implement, and manage an effective agency compliance program consistent with federal, state, and local regulations, including HIPAA, PI, CMS, OIG and other applicable standards.
• Manage the development, review, and maintenance of organizational compliance policies and procedures to ensure alignment with current laws, regulations, and accreditation standards.
• Develop and maintain a centralized system for tracking policy updates, version control, and staff acknowledgement of revised policies.
• Coordinate periodic review and approval processes with senior directors and executive management.
• Monitor regulatory and policy changes (federal, state, and local) and proactively assess their impact on organizational policies and operations.
• Conduct ongoing risk assessments to identify potential areas of compliance vulnerability and implement mitigation strategies, corrective actions, and continuous monitoring mechanisms.
• Establish and oversee systems for reporting, investigating, and resolving compliance concerns.
• In collaboration with relevant departments, develop, conduct, and ensure completion of mandatory trainings for employees, interns, and volunteers on such topics as Whistle blower, Fire Safety, Human Service Worker Safety Training, Fraud, Waste & Abuse, Data Privacy, HIPAA and confidentiality, Conflict of Interest, and Code of Conduct.
• Collaborate with other members of senior management to ensure an integrated approach to compliance, risk management, and internal controls.
• Support executive leadership around compliance issues by contributing information and resources to agency committees and Board of Directors initiatives.

• Lead the agency's quality assurance and performance improvement initiatives across all departments.
• Develop and monitor quality metrics, dashboards, and benchmarking tools to ensure alignment with clinical, regulatory, and accreditation standards.
• Collaborate with clinical and operational leaders to identify opportunities for improvement and ensure implementation of identified best practices.
• Support NCQA accreditation activities and continuous readiness for surveys.
• Oversight of the Executive Office of Aging and Independence (AGE) - Designation Review process.
• Centralize and oversee consumer satisfaction survey processes to ensure consistent data collection, analysis, and integration of consumer feedback into quality improvement initiatives.
• Oversee the implementation and monitoring of the agency's Data Access/Anti-Browsing policy to prevent unauthorized access to protected health information.

• Oversee the management of contracts, MOU's and letters of agreement.
• Collaborate in all phases of contract development, execution, and…