Account Manager

Job Description

We are seeking an Account Manager to join a growing organization in the manufacturing space. This role serves as a key liaison between customers and internal teams, ensuring a high level of service while managing ongoing client relationships from order intake through fulfillment.

• Act as the primary point of contact for assigned customer accounts
• Manage customer orders, inquiries, and follow-ups to ensure accurate and timely fulfillment
• Coordinate closely with internal teams such as production, operations, and logistics to meet customer needs
• Monitor order status, resolve issues, and proactively communicate updates to customers
• Build and maintain strong, long-term customer relationships
• Address customer concerns and address issues as needed to ensure resolution
• Maintain accurate customer and order records within internal systems

• Experience in customer service, account management, or a similar client-facing role
• Background in the packaging industry strongly preferred; experience in manufacturing or a related industry also considered
• Strong communication and relationship‑building skills
• Highly organized with the ability to manage multiple accounts and priorities
• Comfortable working cross‑functionally in a fast‑paced environment
• Proficient with ERP systems, CRM tools, or order management systems

Determining compensation for this role depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.