Senior Manager of Merrimack Valley Renewal Fund

Hybrid: 80% remote, 20% in person in Massachusetts.

All In Energy, a nonprofit organization, was founded to accelerate an inclusive clean energy economy. We believe that addressing climate change requires confronting income inequality, social inequity, and racial injustice. We work hand-in-hand with cities, community organizations, and clean energy companies to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy. Our work helps families save money, makes their homes healthier, combats climate change, and creates new pathways into clean energy jobs for people of color, multilingual individuals, and women.

The Merrimack Valley Renew Program, supported by the Merrimack Valley Renewal Fund, is integrated with the Mass Save program to provide support for clean energy and energy-efficiency upgrades in communities impacted by the 2018 gas explosions. As Senior Project Manager, you will lead cross-team strategies and project execution with limited supervision.

This position is critical to ensuring the program’s success, impact, and alignment with goals set by the Massachusetts Department of Energy Resources (DOER). You will manage a large, complex project portfolio, make strategic decisions for your scope of work, coordinate with multiple external and internal teams, and manage the project’s budget. You will interact with program partners, evaluate progress, lead problem-solving efforts, and prepare coordination meetings.

• Program & Project Leadership
  • Assume overall program management leadership for Renew, providing strategic oversight.
  • Lead the execution and success of Renew, ensuring alignment with community needs and the DOER contract.
  • Maintain and distribute program manuals, approved forms, and documents, ensuring all new materials are translated into Spanish.
  • Convene and facilitate periodic meetings with internal teams and partners executing the program.
• External Partnership & Funder Liaison
  • Primary liaison and manage communications with the funder, DOER, on behalf of All In Energy and coalition partners (GLCAC and Abode Energy Management).
  • Coordinate with other project managers and coalition partners to ensure organizational cohesion and capacity.
  • Lead the recruitment of 3-5 Mass Save Home Performance Contractors (HPCs) identified by Abode to participate in program delivery.
  • Facilitate the approval of any customer-facing materials created by HPCs or other partners.
  • Represent the program in public forums, conferences, or media appearances.
• Reporting and Invoicing
  • Coordinate with Finance to deliver monthly invoices that incorporate all coalition members to DOER.
  • Manage the process for reserving funds and invoicing on behalf of contractors.
  • Coordinate with Communications and Data teams to manage and maintain the program’s microsite (renewmv.org), including customer and contractor intake forms.
  • Ensure all program data for customers served by HPCs and GLCAC is accurately tracked in Salesforce, keeping records up to date.
  • Oversee weekly production updates and periodic detailed reports for DOER.
  • Review program performance reports and coordinate with the Customer Action Manager to drive improvements needed to meet program goals.
• Customer & Contractor Engagement
  • Support the Customer Action Manager in oversight of customer action functions, leveraging language skills and local presence in the Lawrence office.
  • Ensure high-quality, wrap-around support is offered to customers, including translation/interpretation and assistance with income-qualification.
  • Streamline and responsive customer intake and follow-up processes, providing support and troubleshooting around Renew incentives.
  • Assist HPCs in serving customers, explaining technologies and debunking misconceptions to encourage customers to proceed with home upgrade recommendations.

• Experience working with low-income, majority-minority, and/or Spanish-speaking immigrant populations.
• Demonstrated experience in project/program management, including goal-setting, strategic planning and performance analysis and…