Operations Manager - Washington

Operations Manager

The Operations Manager plays a critical role in overseeing daily transit operations and ensuring high-quality service delivery. This position is based in the greater Boston, MA area and supports Boston Public Schools. The Operations Manager is responsible for frontline operational performance, on-time service delivery, employee supervision, and ensuring compliance with safety and service standards. This role also supports technology implementation, monitors service metrics, and works closely with leadership to drive operational excellence.

Transdev is proud to offer:
Exciting Hiring Opportunity!

• Competitive compensation package: $68,000-$84,000

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• The Operations Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff.
• Monitors and evaluates daily Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions.
• Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum, and failures are corrected.
• Responsible for implementation and support of business-critical operations technologies (VDS, Zonar,AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
• Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.
• Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions.
• Develops procedure manuals for Window, Yard Supervisors, and Drivers.
• Holds routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
• Completes necessary daily and/or weekly reports for company and client to ensure Service Quality.
• Tracks and maintains employee attendance, Zonar and VDS systems.
• Recommends and disciplines operations personnel.
• Informs Branch Manager of potential risks in the operation.
• Ensures staff are well trained and being successful.
• Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
• Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
• Performs all other duties as assigned and may assist with other areas based on location needs.

• A high school diploma or equivalent
• Must be skilled in customer service delivery, problem-solving, and decision[1]making.
• Excellent communication and negotiation skills, ability to influence without authority.
• Must have prior transit or transportation experience
• To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
• Must have the ability to work a flexible schedule to include early mornings or evenings.
• A minimum of three years of Supervisory experience
• Exceptional customer service skills and professional Customer-focused telephone manners

• The essential functions of this position require the ability to:
• Work outside in varying temperature, weather, and humidity conditions
  • Sit for extended periods (up to 6–8 hours per day); frequently walk for…