Lawrence Branch - AVP, Branch Manager

The Lawrence AVP Branch Manager leads one of Metro's most important member-facing locations and serves as the senior leader responsible for branch performance, talent development, member experience, and community presence.

This role exists to translate Metro's retail strategy into measurable results. The AVP Branch Manager is accountable for building a high-performing team, strengthening relationships within the Lawrence community, driving sustainable growth, and ensuring operational excellence while balancing member service, risk management, and business performance.

Success in this role is measured not only by branch results, but by the ability to develop future leaders, influence performance through others, build strong partnerships across departments, and create a branch culture that consistently delivers exceptional experiences for members and employees alike.

• Overall branch performance, including service, growth, operational excellence, risk management, and employee engagement.
• Leadership, development, succession planning, and performance management for a high-performing branch team.
• Branch growth strategy through relationship-building, community engagement, referrals, and deepening member relationships.
• Execution of Metro's retail priorities within the Lawrence market while ensuring alignment with broader organizational goals.
• Cross-functional partnerships that improve member experience, strengthen operational effectiveness, and support business objectives.
• A culture of accountability, continuous improvement, employee development, and member advocacy.

• Lead all aspects of branch operations to deliver consistent service, operational excellence, and strong business performance.
• Coach and develop employees through clear expectations, regular feedback, development planning, and performance management.
• Establish and drive branch sales, referral, lending, and member growth goals while creating accountability for results.
• Serve as the senior escalation point for complex member needs, service recovery situations, and operational issues.
• Monitor business results, staffing, service metrics, and operational performance to identify opportunities and address risks proactively.
• Partner with Lending, Marketing, Operations, and other internal teams to improve member outcomes and achieve organizational objectives.
• Build relationships within the Lawrence community to strengthen Metro's visibility, reputation, and growth opportunities.
• Translate organizational priorities into branch-level execution while helping employees understand how their work contributes to Metro's success.
• Identify opportunities to improve processes, member experiences, and team effectiveness through data-driven decision-making.

• The Lawrence Branch consistently achieves or exceeds service, growth, lending, referral, and operational performance goals.
• Employee engagement, accountability, and development have strengthened measurably across the team.
• A strong internal leadership pipeline exists, with employees progressing into expanded responsibilities and advancement opportunities.
• Member satisfaction and service recovery outcomes demonstrate sustained improvement.
• The branch is recognized as a trusted financial resource and visible community partner throughout the Lawrence market.
• Operational exceptions, audit findings, and compliance issues remain minimal through strong leadership and oversight.
• Cross-functional partners view the branch as a reliable, collaborative contributor to organizational initiatives and business performance.
• Branch decisions consistently support both immediate performance goals and longer-term organizational priorities.

• You enjoy developing people and building strong teams as much as delivering business results.
• You like leading through influence, not just authority.
• You are energized by creating accountability, coaching performance, and helping others grow.
• You enjoy balancing member experience, employee engagement, business growth, and operational excellence.
• You thrive in fast-moving environments that require both strategic thinking and hands‑on leadership.
• You enjoy solving problems, building relationships, and driving meaningful change.

Metro is actively exploring opportunities to leverage AI to improve efficiency, insight, and service quality. In this role, AI may be used to analyze branch performance trends, identify coaching…