Stand & Deliver Enrollment & Match Support Specialist- $1,000 Sign-On Bonus

Stand & Deliver Enrollment & Match Support Specialist

Family Services of the Merrimack Valley is seeking a full-time, 32 hours per week, Enrollment & Match Support Specialist to join its Stand & Deliver academic mentoring program. The Enrollment & Match Support Specialist is responsible for enrolling, matching and supporting volunteer mentors and children in need of mentors in the Stand & Deliver program. He/she will assess individuals for suitability and training needs in order to assure a positive youth development experience for the child and successful and satisfying experience for the volunteer.

Join our team today and earn a $1,000 sign-on bonus (see below for more details)!

Key Duties and Responsibilities

• Conduct volunteer enrollments including: recruitment, interviews, orientations and trainings, and completion of any required background checks.
• Conduct student enrollments including: recruitment, interviews, orientations and trainings.
• Make mentor/mentee matches based on student/mentor preferences, needs, and similar interests.
• Develop and maintain positive working relationships with corporate partner coordinators and school liaisons as well as any other community partners and stakeholders.
• Participate in program events including kick-offs, field trips, college panels and end of the year celebrations.
• Work with Program Supervisor to provide mentors with academic material/resources, and ongoing volunteer training when necessary.
• Provide mentors, students, and parents/guardians with on-going match support, developing action plans for students/matches as needed. Be aware of child safety indicators.
• Implement innovative and solid family/caregiver engagement strategies.
• Maintain accurate paperwork and documentation according to agency standards.
• Conduct mid-year survey and end of year evaluations with students, parents and volunteers.
• Contribute to a collaborative and positive team culture by actively participating in team discussions, communicating ideas, challenges and successes openly and professionally.
• Participate in agency recruitment, fundraising and match activities as necessary.
• Other duties as assigned or requested by the Mentoring Manager.

Required Qualifications

• Associate's degree in a related field or a minimum of two to three years of relevant work experience; an equivalent combination of education and experience will be considered.
• Demonstrated ability to manage projects, cultivate partnerships, and maintain positive professional relationships with a variety of stakeholders.
• Experience working effectively with diverse communities, cultures, and populations—including the Latinx community—and a demonstrated commitment to diversity, equity, inclusion, and belonging in all aspects of service delivery.
• Excellent written, verbal, and interpersonal communication skills, with the ability to communicate effectively with individuals, groups, and community partners.
• Comfortable presenting information and speaking to groups in community and professional settings.
• Strong organizational, time management, and multitasking skills, with the ability to prioritize responsibilities and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and the ability to quickly learn new software applications and data management systems.
• Ability to work independently with sound judgment, initiative, and problem-solving skills while contributing effectively as a collaborative team member.
• Flexibility to work occasional evenings and weekends to support program activities, events, and community outreach.
• Self-motivated, adaptable, and able to learn quickly in a fast-paced environment.

Preferred Qualifications

• Bilingual proficiency in English and Spanish (spoken and written) is highly preferred.
• Valid driver's license, reliable transportation, and the ability to travel throughout the Merrimack Valley as needed.

About Family Services of the Merrimack Valley

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional…