Veterinary Financial Coordinator

Veterinary Financial Coordinator | $24–$26/hour
Location: Lawrence, Massachusetts
Schedule: Full-Time | Tuesday–Saturday, 4:00 p.m.–12:00 a.m.
Compensation: $24–$26/hour based on experience

Bulger Veterinary Hospital is hiring a full-time Veterinary Financial Coordinator to support our Emergency and ICU departments in Lawrence, Massachusetts. This role is ideal for a detail-oriented client service professional who enjoys helping pet owners navigate financial conversations while supporting efficient patient care.

As a Veterinary Financial Coordinator, you’ll serve as the primary resource for clients regarding treatment plan estimates, payment options, billing questions, and financial expectations while partnering closely with ER and ICU medical teams.

• $24-$26 per hour, based on experience

• Continuing Education & Uniform Allowance + Free Vet Bloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsor ships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Generous PTO + Paid Holidays
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options:
  Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

• Tuesday-Saturday: 4:00pm-12:00am

• Serve as the primary financial liaison for ER and ICU clients, presenting treatment plans, discussing estimates, collecting deposits, and setting clear financial expectations with empathy and transparency.
• Review and maintain accurate patient invoices by ensuring services, supplies, departments, and providers are correctly documented and charged within Ezy Vet and related hospital systems.
• Partner closely with ER and ICU veterinarians to create treatment estimates, communicate financial plans, and support efficient patient care workflows.
• Provide financial updates for hospitalized patients, obtain additional deposits as needed, and document all client financial conversations within the medical record.
• Educate clients on payment and financial assistance options, including pet insurance, Care Credit, and Scratchpay, and assist with applications and claims when appropriate.
• Address client questions and concerns related to billing, invoices, and financial agreements, escalating complex issues to the appropriate medical team members when needed.
• Develop expertise in hospital billing processes, insurance programs, and payment resources while promoting best practices in charge capture and financial communication across teams.

• High school diploma, GED, or equivalent combination of education and experience
• Minimum 3 years of client service experience with demonstrated ability to navigate difficult conversations during emotionally challenging situations
• Veterinary hospital experience strongly preferred
• Strong understanding of veterinary terminology, workflows, and patient care processes
• Experience with billing, invoicing, charge capture, payment collection, and data entry
• Strong attention to detail with excellent organizational and multitasking abilities
• Excellent verbal and written communication skills + Strong interpersonal and customer service skills
• Basic math and financial calculation skills
• Ability to work around sick animals, zoonotic diseases, cleaning chemicals, and other veterinary workplace hazards
• Fluent English speaking and reading skills required

Bulger Veterinary Hospital is a multi-specialty and emergency veterinary hospital serving pets and families throughout Massachusetts and southern New Hampshire. Our hospital offers advanced diagnostics, specialty medicine, surgery, emergency and critical care, and collaborative treatment planning across services.

We are committed to helping veterinary technicians continue growing their skills while practicing high-quality medicine in a…