Manager-Quality Engineering

Quality Manager

The Quality Manager is responsible for providing strategic Quality leadership across site, customer, manufacturing, and supply-chain operations. This role manages and develops Quality Assurance teams, ensures compliance with MIL-PRF-19500, ISO
9001, AS9100, MIL-PRF-38534 and other industry standards, and drives continual improvement across multiple functions. The position oversees quality systems, customer quality, manufacturing quality, reliability, and process development activities while fostering a culture of operational excellence and learning.

Key Responsibilities:

1. Quality Leadership & Team Management

• Lead, manage, and develop Quality Engineering, Quality Control, and Inspection teams at the Lawrence, MA site.
• Mentor, train, and coach quality and manufacturing personnel to build technical capability and high-performance culture.
• Monitor and implement KPIs, and other key product/process indicators.
• Report quality performance, risks, and product issues to senior leadership.
• Interface with the DLA (Defense Logistics Agency) on all certification, qualification, and reporting activities

2. Quality Management System (QMS) & Certifications

• Develop, maintain, and continually improve the site Quality Management System.
• Ensure ongoing compliance with MIL-PRF-19500, ISO
  9001, AS9100, MIL-PRF-38534, and other relevant industry standards.
• Maintain site Quality Management Plan (QMP), Lab Suitability, TRB management, Axapta part data, document control, and records management processes.
• Coordinate and support internal audits, process audits, and external customer or certification audits.

3. Customer Quality & Failure Analysis

• Manage customer Failure Analysis requests, including root cause analysis, 8D creation, and implementation of corrective/preventive actions.
• Serve as primary contact for customer quality concerns, site visits, and quality-related escalations.
• Engage with customers to gather product feedback and implement control plans to address customer needs.

4. Manufacturing Quality & MRB

• Support manufacturing operations through in-process inspections, MRB fault analysis, CAPA, and awareness training.
• Lead root cause investigations and drive effective corrective and preventive actions.
• Monitor and evaluate internal production processes to ensure product and process quality.

5. Supplier Quality & Supply Chain Support

• Conduct first article assessments/test plan reviews.
• Support evaluation of new materials and products.
• Manage MRB activities

6. Reliability, NPI & Process Engineering

• Support New Product Introduction (NPI) activities, including Quality Plans, Key Characteristics (KC), and risk identification (FMEA).
• Collaborate with Process Engineering to develop and implement new processes, documentation, and personnel training.
• Manage part qualification activities with the DLA

7. Training & Compliance Programs

• Promote a culture of continual improvement through communication and training on quality initiatives.

Requirements/

Qualifications:

Education & Experience

• Four-year degree in Mechanical, Electrical, or related Engineering discipline; or 10+ years equivalent experience in manufacturing or quality.
• 7–10+ years of quality engineering experience in a manufacturing environment.
• 3–5+ years of supervisory or management experience leading quality teams.

Technical Skills

• Proven experience applying Six Sigma, 8D, and root cause methodologies.
• Experience with LEAN tools and strategies (e.g., 6S, waste reduction).
• Strong understanding of QMS development and maintenance for ISO
  9001 and AS9100.
• Experience with MIL-PRF-19500 and MIL-PRF-38534 site certification and product/process qualifications.
• Full understanding of audit processes: planning, preparation, execution, reporting, and follow-up.
• Data analysis and statistical aptitude.
• Experience with ERP system such as Microsoft Dynamics Axapta

Soft Skills

• Strong verbal and written communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• High attention to detail and commitment to quality.

U.S. Export Controls Requirements:
This job requires access to technology, materials, software or hardware that is…