Jimmy Buffet’s Margaritaville MA

As a host, you will be responsible for greeting guests in a professional and welcoming manner, checking identification when necessary, and managing the flow of traffic within the venue. You will provide accurate wait times, direct guests to the appropriate waiting area, and ensure a smooth seating process using a table management system. Maintaining guest satisfaction is key, which includes answering questions, offering item suggestions, assisting with special requests, and handling complaints or directing them to a manager.

You are expected to stay familiar with floor plans, table numbers, and staff assignments, while also keeping the host stand organized and stocked. Additional duties include answering phone calls, maintaining cleanliness around the entrance and guest restrooms, and ensuring the venue remains tidy and presentable at all times.

A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and shows them to their seat. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.