Educator | Chestnut Hill

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to build a healthier, thriving future with an equitable, inclusive and growth-focused environment for our people.

The Educator role is the foundation of our success. Educators are experts in delivering world-class customer service in our retail stores. They engage and connect with guests, share top-quality product education, and speak authentically about our community and culture.

• Interact with guests to ensure a great guest experience that respects guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefits of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.
• Move dynamically on the floor to engage with guests and address store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to support all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure an optimal guest experience and support store operations.

• Perform product presentation tasks (e.g., restock, place items, relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain a luxury store environment.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Work in accordance with applicable policies, procedures, and laws or regulations.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values differences
• Integrity/Honesty:
  Behaves in an honest, fair, and ethical manner
• Guest
  
  Experience:
  
  Enjoys working with and helping guests
• Personal Responsibility:
  Accepts responsibility and is dependable
• Self-Awareness:
  Understands how words or actions may be perceived
• Collaboration and Teamwork:
  Works productively with others to achieve goals
• Enthusiasm:
  Is enthusiastic about one’s own work

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to local requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation
• Availability to work a flexible schedule including evenings, weekends, and holidays

• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and complete work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

• Education:
  
  High school diploma, GED, or equivalent

For accommodations questions about how your abilities translate to the requirements for this role, please contact  with the position title, location, and nature of your question or request.

Base Pay Range: $20.50 - $23.59/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $22.50 - $25.59/hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional performance. The base pay offered is based on market location and may vary with knowledge, skills, experience, and internal equity. Employees in this position are eligible for our competitive bonus program, subject to program rules.

As part of our total rewards, we offer extended health and dental benefits, mental health plans, paid time off, retirement plan matching, generous employee discount, fitness & yoga classes, Parenthood top-up, development course offerings, and diverse people networks and mentorship programs. Some benefits have eligibility requirements, and the company reserves the right to alter programs at any time without notice.