Information Technology Analyst

One Company, One Driving Force.

With a rich history dating back over 45 years, Plasman is a leading global automotive and manufacturing company with several locations across North America and Europe. At Plasman, you will work with the world’s best and brightest to shape the future of our global company. Our employees come from diverse backgrounds and work collectively for the success of one company.

Plasman is seeking an IT Analyst in the Lawrenceburg, TN team.

• The IT Technical Analyst or designate will coordinate, support and assist in all Information Technology Activities within the Plant and corporate IT Department at Plasman.

• Directly reports to: IT Infrastructure Manager
• Indirectly (dotted line) reports to:
  Director, Information Technology

• Provide computer support to an area, including information, instruction and assistance concerning the use of company hardware and software within the Plant and/or Office environments.
• Provide first‑level and second‑level support through the IT Helpdesk ticketing system.
• Support SQL Databases at a beginner to intermediate level.
• Apply project management experience to support initiatives.
• Provide Network WAN/LAN support experience in a complex multi‑VLAN environment.
• Install, test, configure and upgrade hardware and software including client workstations, shop floor MES systems and label printers.
• Assist in basic technical tasks related to the maintenance and administration of an area’s computer network such as assigning passwords, managing printers, assigning permissions, enabling and disabling accounts, monitoring backups and anti‑virus.
• Perform minor repairs and preventative maintenance on all network‑connected devices such as workstations, laptops, cell phones, printers, MES stations, handheld scanners and label printers.
• Maintain an accurate inventory of all IT equipment including laptops, desktops, printers, cell phones and spare parts.
• Keep abreast of new developments in the field to update skills and knowledge.
• Provide Data Center support and maintenance of hardware (Physical Servers, Storage Systems and networking appliances) and software (Windows Servers, VMWare, Anti‑Virus, Veeam, etc.).
• Maintain, test and update plant’s disaster recovery plans.
• Serve as the primary contact for external vendors including security systems, networking, application support, MFP and label printer maintenance.
• Support other plants by being in the after‑hours support rotation, as required.
• Promote an atmosphere of teamwork at all times.
• Ensure that a clean and safe work environment is maintained.
• Complete any other duties as assigned.
• Assist employees as necessary to promote a successful operation emphasizing customer satisfaction.
• Ensure that all employees receive proper training and understand all job tasks.

• The Technical Analyst is responsible for complying with the Company Health & Safety Program including the Occupational Health & Safety Act, Industrial regulations, WHMIS regulations and Company Health & Safety policies.

• Must possess a 2‑year technical or 4‑year (preferred) degree in the field.
• Computer Hardware Certification (CompTIA Network+ and Server+) and Cisco Certification preferred.

• Must have at least 2‑3 years’ experience in computer support in a fast‑paced manufacturing environment.

• Understanding of expectations detailed through Organization Statements, Standards, Visions, Policies and Procedures (i.e. Mission, Values, Code of Conduct, Operational, Quality and Environmental Health & Safety) as referenced in Employee Hand