Registration Services Coordinator

Job Summary

The Registration Services Coordinator provides front‑line support for registration and academic records functions within the Registrar’s Office. This position is responsible for assisting students and campus constituents with registration time tickets, holds, registration changes, and academic policies through email and in‑person service in the One Stop Shop. The coordinator also supports Registration Services communications by developing standardized messaging and ensuring alignment with institutional branding guidelines.

This role participates in the Enrollment Management Services Division and focuses on continuous improvement and first‑class customer service.

• Serve as a primary point of contact for students, faculty, staff, and external constituents by responding to inquiries related to registration, academic records, registration holds, time tickets, academic policies, and procedures through email, phone, and in‑person services within the One Stop Shop.
• Evaluate student records to determine registration eligibility and resolve registration‑related issues, including registration holds, restrictions, and academic standing concerns in accordance with institutional policies and procedures.
• Manage Priority Registration programs by collaborating with campus departments to identify eligible students, maintaining Banner attributes and population selections, and ensuring accurate assignment of registration privileges.
• Support the setup, maintenance, testing, and assignment of registration time tickets, ensuring accurate student access and alignment with institutional registration schedules and academic calendar deadlines.
• Assist with the setup, maintenance, and monitoring of Course Program of Study (CPOS) requirements to support financial aid compliance and student registration eligibility.
• Coordinate the review and processing of institutional withdrawals, registration adjustments, and related record updates while ensuring compliance with institutional, state, and federal regulations.
• Work closely with Financial Aid and other campus departments to ensure the accuracy of student records, enrollment reporting, withdrawal processing, and registration‑related compliance requirements.
• Create, review, and distribute standardized communications related to registration processes, academic policies, deadlines, and student notifications while ensuring consistency with institutional branding and communication standards.
• Contribute to divisional and institutional initiatives by identifying process improvements, participating in Enrollment Management Services activities, delivering exceptional customer service, and fostering a collaborative, student‑centered environment.

• 4 Year / Bachelor’s Degree
• Technological proficiency including Microsoft Office and other software applications
• Experience with database systems

• Previous experience with Banner
• Experience working in a Registrar's office or institution of higher education

38,300 – 45,900

• Ability to work with and manage a variety of details
• Knowledge of MS Office and skill in its use
• Skill in providing customer service
• Ability to work with diverse populations
• Ability to adapt to a fast paced work environment
• Ability to prioritize and manage multiple assignments and responsibilities
• Skill in verbal and written communications
• Ability to maintain confidentiality
• Ability to commit to providing services to all students

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check. Applicants may be subject to a pre‑employment drug test. Offer is also contingent upon meeting the institution’s policies and regulations.

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. For individuals requiring disability‑related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407‑5746 or email hr.