Administrative Support Associate II

Class Summary

Job Description

This position will serve as the Department's receptionist and report to the Office and Administrative Services Section in the Finance and Performance Management Division. The incumbent is responsible for handling daily administrative duties for the department, including providing customer service and information to internal and external customers daily, and assisting with entering, dispatching and updating service requests via the Customer Relationship Management (CRM) module in SAP.

This position will also perform basic office duties, such as copying, filing, faxing, typing standard documents; preparing, sorting, and distributing mail; and entering data into various department reporting systems.

Essential Duties

* Provide comprehensive administrative support to departmental staff, ensuring efficient day-to-day office operations.

* Maintain and coordinate department and employee schedules, meetings, appointments, and calendars.

* Organize meetings by preparing agendas, scheduling participants, and coordinating meeting logistics.

* Arrange travel accommodations and related logistics for staff as needed.

* Draft, edit, and prepare newsletters, brochures, correspondence, and other departmental communications.

* Research information and compile data to support departmental projects, reports, and initiatives.

* Perform calculations, generate totals, and assist with the preparation of routine reports and summaries.

* Review, research, enter, and maintain information within departmental reporting systems to ensure accuracy and completeness.

* Maintain, update, and verify the accuracy of departmental records, documents, files, and accounts.

* Provide customer service by assisting with incoming calls, responding to inquiries, and supporting the department's main phone line as needed.

Public Speaking Duties

* Communicating and engaging with staff, citizens, leadership, and elected officials.

Other

Job Requirements /Information

* This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

Grade

The grade for this position is B211. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

* High School Diploma or G.E.D. AND

* Two years of administrative support or related office experience

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

Preferred Qualifications in addition to the above minimum qualifications

* Three years of experience working in a public works setting supporting administrative and financial tasks

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please .

Note:

The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please .

Additional Information

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful green space, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's…