Partner Account Manager

Overview

The Partner Account Manager is responsible for driving customer retention, expansion, and long-term value across an assigned portfolio of Channel Partners. This role focuses on managing subscription renewals, identifying upsell and cross-sell opportunities, strengthening executive relationships, and ensuring customers achieve measurable success with our software solutions. The ideal candidate is highly consultative; data driven and excels with Partner Management.

• Own the full renewal cycle for assigned partner / customer accounts, including quoting, forecasting, and churn mitigation
• Proactively monitor customer health, product usage and business outcomes to minimize churn risk
• Develop and execute partner success plans to secure on-time renewals and multi-year contracts
• Partner with Support and Technical resources to resolve renewal issues and blockers
• Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR
• Educate partner teams on product capabilities, roadmap, and best practices
• Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption
• Build deep, trusted relationships at multiple levels of the customer organization
• Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources
• Lead quarterly business reviews (QBRs) focused on performance growth and alignment
• Develop and execute joint business plans and go to market strategies
• Maintain accurate partner data, health scores, forecasting and activity tracking in CRM
• Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner / customer experience

• 2-5+ years of indirect Sales experience (Channel)
• Preferred 5+ years Account Management experience selling SAAS technology solutions
• Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health
• Strong understanding of SaaS metrics, customer lifecycle, and value-based engagement

• Exceptional relationship-building, communication, and executive-level presentation skills
• Problem solving, negotiation and conflict resolution
• Strong project management, prioritization, and organizational skills to support customer escalation
• Organizational skills and computer competency to facilitate customer and business tracking, follow up and partner support
• Highly motivated self-starter, emotional intelligence, commercial acumen, and a customer-first mindset

• Familiarity with CRM (Salesforce), Clari, Microsoft applications

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

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