Legal Operations Manager

Are you an operations leader who thrives in high-stakes, high-volume environments, and who can bring order, clarity, and execution to a growing personal injury practice?

Do you have a proven track record of auditing broken workflows, eliminating bottlenecks, and implementing systems that increase revenue velocity, accountability, and client delivery quality?

Can you balance strategic thinking with hands-on execution, meaning you will both architect the operating system and personally drive projects to completion?

Final question: When faced with a challenge, do you get excited or run away?

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At Saundra M. Davis, P.C., a respected legal institution located in Lawrenceville, GA, we are dedicated to providing exceptional legal services to our clients. Under the leadership of Saundra M. Davis, Esq., our firm specializes in personal injury cases — with a distinct focus on auto, trucking, motorcycle, and commercial vehicle accidents — offering compassionate, strategic, and comprehensive representation to those in need.

Because of the complex, multi-party nature of the cases we handle - often involving multiple defendants, insurance carriers, UM/UIM claims, and high-value damages - we are seeking a Legal Operations Manager who is not limited to administrative work alone. This role is a central hub for the entire firm’s operating system, integrating intake, claims progression, demand production, records routing, staff accountability, and technology systems into one predictable, scalable workflow.

From stabilizing the demand pipeline and removing daily blockers (credentials, access, routing), to implementing clear ownership and operating rhythms across the team, the Legal Operations Manager is a direct partner in execution and performance.

This Legal Operations Manager can manage a high-volume, fast-moving practice environment; ensure that the operational engine is airtight; and work in lockstep with Saundra M. Davis, P.C., to position each matter for the strongest possible outcome - by ensuring the internal workflow supports speed, accuracy, and exceptional client delivery. This is not a passive, paper-pushing position. This is a proactive, strategic, and highly involved role for someone who thrives in building order out of chaos and understands that success is built in the details long before settlement or trial.

In this role, you will own the firm’s operational infrastructure - people, process, and systems - ensuring workflows are clear, execution is consistent, and bottlenecks are eliminated. Your responsibilities will include, but are not limited to:

• Oversee the firm’s end-to-end operating rhythm, ensuring workflows across intake, claims, demands, and litigation support are clear, efficient, and executed consistently.
• Establish and enforce operating standards, SLAs, and accountability measures across the team.
• Monitor firm throughput and identify breakdowns before they become emergencies.

• Conduct a full audit of every pending demand: status, missing inputs, owner, next action, deadline.
• Define and enforce “Demand Ready” criteria so demands are not repeatedly stalled due to missing records, balances, or inputs.
• Establish a repeatable weekly production cadence based on readiness and upstream SLAs.
• Drive the cleanup and stabilization of the demand pipeline to improve cashflow timing and client updates.

• Inventory all platforms and access points (email accounts, Filevine, Buy Crash, Stamps/certified mail tools, AI tools, payment tools, etc.).
• Implement credential management and an access matrix that prevents work stoppage.
• Reduce reliance on attorney intervention for routine operational tasks and/or access to these platforms while…