Business Analyst

We are looking for an experienced and solution-oriented Intermediate Business Analyst to join our team in supporting cross-functional initiatives that drive operational improvements and strategic change. Working within a manufacturing organization, this role offers the opportunity to lead medium-complexity analysis efforts, manage stakeholder expectations, and define solutions that enhance business capabilities. It serves as a natural next step for professionals who have already developed foundational business analysis skills and are ready to take on more independent and strategic responsibilities.

Responsibilities:

Independently facilitate discussions and workshops with business units to understand problems, identify goals, and define measurable outcomes.

Develop detailed functional and non-functional requirements, specifications, and use cases that support solution design, prioritization, and alignment with business objectives.

Create detailed process flows, swimlane diagrams, and interaction models that illustrate current operations and support future-state design decisions.

Manage requirements from identification through validation and approval, ensuring alignment with business goals and traceability through implementation and testing.

Evaluate the operational and organizational impact of proposed changes and provide clear recommendations that balance efficiency, risk, and feasibility.

Partner with system architects, developers, and product owners to ensure solutions meet the documented requirements and align with user expectations.

Contribute to planning activities, timelines, and deliverable tracking across initiatives. Help identify dependencies, issues, and escalation needs.

Define test conditions and expected outcomes. Support business users during User Acceptance Testing (UAT) and verify that solutions meet the original requirements.

Collect and analyze feedback from users post-implementation to identify system enhancement opportunities and lessons learned.

Develop end-user training materials and independently deliver training sessions to ensure users understand new processes, functionality and are prepared for successful adoption.

Qualifications

Experience:

3–5 years of experience in a business analyst or systems analyst role.

Proven ability to independently lead requirements definition and stakeholder engagement across business functions.

Experience supporting process improvement or systems change in complex, cross-departmental environments.

Education:

Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related discipline.

Technical

Skills:

Proficient in Microsoft Office Suite, including advanced Excel functions.

Experience with process modeling and diagramming tools (e.g., Visio, Lucidchart, Bizagi).Familiarity with requirements tracking systems (e.g., Jira, Azure Dev Ops, Confluence).Understanding of enterprise systems (e.g., ERP, CRM) is an asset, but not required.

Core Competencies:

Problem solving and decision support:
Capable of exploring complex issues and proposing actionable recommendations that support strategic goals.

Communication and facilitation:
Skilled at engaging with stakeholders at various levels and adapting communication style for clarity and collaboration.

Analytical thinking:
Able to evaluate multiple perspectives, assess trade-offs, and build structured cases to support business decisions.

Detail orientation and follow-through:
Reliable in tracking and documenting decisions, assumptions, and updates throughout a project’s lifecycle.

Team collaboration:
Actively contributes to team efforts and takes ownership of assigned initiatives.

We are the forefront leader in non-residential air distribution products across North America. We are…