Administrative and Order Specialist

Overview

Vanguard Digital Printing Systems, a Durst Group company, is seeking a dependable Administrative & Order Specialist to support order processing, customer communication, phone coverage, and installation coordination. This role is highly visible and customer-facing, supporting both internal teams and customers across North America.

• Receive and process customer purchase orders
• Maintain accurate sales orders and customer records
• Communicate order status, backorders, and delivery updates to customers
• Coordinate with inventory, accounting, sales, and logistics teams to expedite orders
• Serve as backup for inbound phone support and assist with daily customer calls
• Monitor service E-mail inbox and respond to customer requests
• Support Field Service Engineers with administrative needs, including travel, expenses, and system questions
• Assist with printer installation coordination and documentation
• Track installation issues and support post-install customer follow-ups
• Greet onsite visitors and support general office operations
• Assist with onboarding coordination and special projects as needed

• 2+ years of administrative, customer service, or order processing experience preferred
• Strong organizational skills and attention to detail
• Professional written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Comfortable handling customer issues and escalating when appropriate
• Proficient in Microsoft Office; ERP or order management system experience a plus
• Reliable, team-oriented, and customer-focused

• Onsite in Lawrenceville, GA

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Stable, growing company with long-term career opportunity