Sales Operations Specialist

Job Description As a Sales Operations Specialist, you will play a key role in supporting the success of our North America Sales organization. Working collaboratively with a team of colleagues, you will perform critical account maintenance and revenue-generating activities that support the sales process from order entry through completion.

This is a hybrid role, three days per week onsite in the Lawrenceville office.

Key Responsibilities Process customer and partner orders and quotes via web and phone while ensuring accuracy and completeness.

Perform advanced account maintenance, including updates, modifications, and data entry.

Review, validate, and process sales orders, making corrections as needed to ensure accuracy.

Investigate and resolve complex order processing issues involving technical or product-related requirements.

Process customer transactions, including subscriptions, cancellations, account modifications, upgrades, downgrades, and migrations.

Collaborate across departments to resolve issues and ensure a seamless customer experience.

Demonstrate the ability to quickly learn complex systems and processes and apply that knowledge effectively.

Successfully manage daily responsibilities in a hybrid work environment, including scheduled in-office work based on business needs.

Perform effectively under pressure while managing multiple priorities.

Take initiative, work independently, and consistently put customers first in everything you do.

Apply strong critical thinking and analytical skills to evaluate complex situations, identify root causes, and develop effective solutions.

Think outside the box to resolve unique customer, system, and order processing challenges while maintaining compliance with company policies.

Proactively identify risks, process gaps, and opportunities for operational improvements that enhance efficiency and the customer experience.

Exercise sound judgment when managing complex transactions, balancing customer needs with business objectives and established procedures.

Analyze information from multiple systems to make informed decisions and recommend appropriate next steps.

Anticipate potential issues before they impact customers or internal teams and take proactive measures to prevent delays.

Requirements:1+ years of experience in Sales Operations, Customer Service or Processing Strong Analytical and Problem-Solving Skills Ability to investigate and resolve complex order processing issues, identify root causes, exercise sound judgment, and develop effective solutions while balancing customer and business needs.

Order Management and Systems Expertise Experience processing sales orders, account maintenance, subscriptions, upgrades, downgrades, cancellations, and migrations while maintaining a high level of accuracy and attention to detail across multiple systems.

Ability to Manage Multiple Priorities and Collaborate Effectively Demonstrated ability to work independently in a hybrid environment, collaborate across departments, perform under pressure, and proactively identify and address issues before they impact customers or internal teams.

Plenty of perks:

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date5 days paid yearly to volunteer (through Sage Foundation)$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

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