Experienced Client Service Representative - Lawrenceville, GA

Gwinnett Animal Clinic Hiring an Experienced Client Service Representative

Gwinnett Animal Clinic (GAC) is growing, and we're ready to welcome an experienced Client Service Representative to our team. As a well-established, four-doctor practice, we've proudly served Lawrenceville and the surrounding communities since 1966.

For decades, we've worked to be more than a veterinary hospital—we strive to be a trusted partner to pet owners. Client education, excellent customer service, and compassionate veterinary care are at the heart of what we do.

Our Client Service Representatives are a vital part of our care team, helping create a welcoming, organized, and positive experience for every client and patient who walks through our doors. We're looking for a motivated, dependable, and compassionate self-starter who enjoys helping others and is excited to grow alongside a busy veterinary practice.

Why Our Client Service Representatives Love Working Here

• Join a growing, established four-doctor veterinary practice
• Become part of a hospital that has served its community since 1966
• Work with a team that values exceptional customer service and client education
• Play an important role in creating positive experiences for pets and their families
• Build your knowledge and career within the veterinary field
• Work in a collaborative environment where everyone contributes to the success of the practice
• Make a meaningful difference by helping clients navigate their pets' care

What Our Client Service Representatives Do

• Greet clients, patients, and visitors in a friendly and professional manner
• Answer and direct incoming phone calls
• Respond to client questions and provide excellent customer service
• Schedule appointments and maintain accurate client and patient information
• Manage emails, messages, and routine administrative tasks
• Assist clients with requests, concerns, and follow-up needs
• Maintain an organized and welcoming reception area
• Communicate effectively with clients and members of the veterinary team
• Support the team with additional office responsibilities as needed

What You'll Bring

• Excellent communication and customer service skills
• A professional, positive, and dependable attitude
• Strong organizational and multitasking abilities
• Basic computer skills
• Ability to work independently while also contributing to a team
• Motivation to learn and grow within a busy veterinary practice
• Compassion for pets and the people who care for them
• A helpful, solutions-focused approach to client interactions
• Previous receptionist or customer service experience is a plus

The Extras You'll Actually Feel

At Gwinnett Animal Clinic, the front desk is more than a reception area—it's where relationships begin. You'll have the opportunity to help clients feel heard, welcomed, and supported while keeping a busy veterinary practice organized and moving forward.

You'll also be joining a hospital with decades of history and a future that continues to grow. If you're looking for an opportunity to strengthen your customer service skills, expand your veterinary knowledge, and build a career alongside an established team, you'll find plenty of room to do just that here.

Benefits You Can't Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short-…