Financial Aid Advocate

Overview

Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience since 2005. We are committed to student success and a culture that supports and uplifts students throughout their academic journey. Join a dynamic team that values collaboration, professional growth, and making a positive impact in the lives of students and the community.

Job Title: Financial Aid Advocate
Location: Georgia Gwinnett College
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job : 294487

Reporting to the Assistant Director for Customer Service, the Financial Aid Advocate advises on financial aid eligibility and awarding of federal, state, local, private and institutional aid. The role requires staying informed of current financial aid policies and regulations to ensure proper awarding and disbursement. Responsibilities include handling emails, call center tickets, and social media content creation. The position entails leadership within the Enrollment Management Services Division and a commitment to continuous improvement and first-class customer service.

Weekend and evening responsibilities are required.

• Provide face-to-face and external financial aid counseling to students and parents regarding federal, state, and institutional programs.
• Accept and review documents submitted for financial aid.
• Respond to and manage call center tickets, office emails, and office visits from students and families.
• Assist students in researching funding options, particularly for balances or extenuating financial circumstances; make recommendations for emergency funding to the Scholarship Manager.
• Research and interpret guidelines from financial aid programs to ensure compliance with federal and state regulations.
• Participate in outreach programs and presentations on and off campus; collaborate with campus partners and community organizations.
• Participate in professional conferences and share relevant information with other GGC departments.
• Serve on campus committees to increase the Office of Financial Aid Services’ visibility.
• Other duties as assigned.

• Required:
  
  Bachelor’s degree
• Required:
  
  One year of relevant experience

• Experience with financial aid in a higher education environment; knowledge of Federal Title IV and State funding regulations preferred
• Knowledge of Banner, NSLDS, CPS
• NASFAA credentials preferred
• Bilingual abilities preferred

Proposed salary: $34,800 – $41,700. Salary offers depend on experience, qualifications, internal equity, budget, and salary guidelines.

• Proficiency in Microsoft Office and related computer programs
• Strong customer service and collaborative teamwork skills
• Dependable attendance and ability to maintain confidentiality
• Ability to communicate complex ideas to students, parents, and colleagues
• Effective task, time, and project management with the ability to meet deadlines
• Strong analytical and problem-solving skills

USG core values:
Integrity, Excellence, Accountability, and Respect. Compliance with USG policies and the College’s background check and employment eligibility processes apply. Applicants may be subject to pre-employment drug testing. Georgia Gwinnett College is an equal opportunity employer. For accommodations, contact HR at  or hr.

Due to the volume of applications, the College may only reply to applicants selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.