Collections Specialist

Collections Specialist (EXPIRED) Professional Recruiter | Building Businesses One Person At A Time

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• Build effective relationships with key customers and internal Sales teams to manage risk and credit decisions and maximise cash flow.
• Ensure all customer credits, refunds or discounts are managed and enabled.
• Manage customer queries and payment / collections related issues to agreed targets and quality standards
• Proactive debt chase adhering to debt chase policy and procedures, to ensure customer debt is collected as pre agreed terms. Ensuring that cash flow is optimised at all times.
• Regular reviews of ledger balances including proactive remedies to reduce or eliminate bad debt. This will include preparation of any cases requiring escalation for legal action and the highlighting and management of any transactions or accounts which may need inclusions in bad debt or credit note provisions.
• Being involved in learning and development activities, including setting a personal development plan.
• Provide the required service as detailed in any Service Level Agreements (SLA) including SLA governance and relationship management.
• Provide a customer focused service to key partners in for all financial issues that cannot be resolved via ‘my sage’ or customer services.
• Ensure that all internal compliance guidance and external regulation is adhered to including, keeping yourself a breast of the consumer credit act, SEPA, direct debit legislation,

Associate

Full-time

Accounting/Auditing

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