OTC collection Analyst

Job Description

Collection analyst for the Intacct Collections team. Be an active participant in the team.

Collection analyst for the Intacct Collections team. Be an active participant in the team.

This is a contract position initially for 8 weeks, hybrid working 3 days per week from our Lawrenceville office.

This full-time role sits within Sage’s Credit and Collections team, supporting key strategic business partners such as accountants, financial advisors, and retail channels. You’ll play a vital part in managing credit decisions, customer accounts, and cash collection processes, while helping improve how the team works and collaborates.

You’ll work closely with internal teams and customers to manage credit risk, resolve queries, process refunds or discounts, and make sure outstanding payments are collected on time. You'll regularly review customer ledgers to prevent bad debt, elevate legal issues when needed, and ensure that Sage’s policies and compliance standards are met.

You’ll also help improve internal processes, take part in personal development activities, and contribute to projects across the wider finance function - Involvement in the monthly Partner Commission process. This role blends relationship management with strong attention to financial detail and a proactive, customer‑focused approach.

We’re looking for someone with at least 2 years of credit and collections experience—ideally in a tech or fast‑paced environment.

Must have knowledge of large accounts/high volume accounts and reconciliations. Must be confident with Excel and familiarity with SAP and CRM systems.

You should have a strong service mindset, confidence working with complex accounts, and experience meeting SLAs.

You’ll thrive in a collaborative team, be adaptable to change, and enjoy contributing to continuous improvement while staying up to date with financial regulations.