Financial Liaison, Insurance

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand.

We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

As a Financial Liaison, an employee must be detail oriented with excellent phone call diction, and outstanding customer service skills, so they may help patients understand their insurance plans and financial obligations related to treatment. The employee must be able to problem-solve and multitask as we are a fast-paced practice.

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Administrative Manager. This position’s primary location will be at the SSJC Administrative Building in Lawrenceville, GA.

• Communicate with and educate patients about patient payment responsibility, primarily in relation to ASC appointments for surgical procedures.
• Appropriately document all communications with patients, including regarding all actions, authorization details and modifications.
• Possess an extensive knowledge of copay's, deductibles, co-insurance, and other medical terminology for medical benefits, with the ability to educate patients on these topics while maintaining patient satisfaction.
• The employee must be able to work accurately, work well independently and with others, and able to maintain focus under pressure.
• Coordinate with the Insurance Verification and Insurance Authorization teams, especially concerning informing the Insurance Authorization team of any pending prior authorizations needed for approval.
• Schedule Peer-to-Peer meetings between external insurance companies and in-house providers to resolve potential insurance coverage denials.

• Must be personable and detail oriented as a representative of the practice while callers rely on accurate information.
• Excellent verbal and written skills for proper documentation of encounters.
• Bilingual candidates encouraged to support our diverse patient base.

• Working knowledge of medical terminology and insurance plans required
• Proficiency with EMR (EClinical Works), 1+ years' experience preferred.
• 1+ years of experience in a medical setting preferred.