Field Service Technician

Field Service Technician

Lawrenceville, Georgia

** Remote Local*
* Contract

$20.24/hr - $23/hr

Our client is looking for a Field Service Technician for a 3-month contract in Lawrenceville, GA 30045.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

** Required Skills & Experience*
* + 1+ years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.

+ Knowledge?of?computer?hardware, software, printers, networking, cable?management/installation, and common restaurant technologies.

+ Ability to diagnose and resolve technical issues effectively.

+ Possess strong communication skills, attention to detail, and strong technical ability.

+ Ability to manage multiple tasks, prioritize issues, and maintain accurate records.

+ Willing to utilize a ladder (10ft. Reach).

+ Able to lift 50lbs.

+ Excellent organizational and time management abilities.

+ Ability to work independently as well as in a team environment.

+ Strong customer service skills with the ability to communicate technical information to non-technical audiences.

+ Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)

+ Active driver's license.

+ CompTIA A
** What You Will Be Doing*
* + Run break/fix calls for all dispatch customers.

+ Diagnoses mechanical, hardware, software, and systems failures, using established procedures?.

+ Performs service, repair, and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PC's, laptops, printers, single and multi-processor servers, and wired/wireless networking.

+ Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).?

+ Implementing basic cable management:?

Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.

+ Follow all standard operating procedures (SOPs) through the effective use of knowledge management.

+ Elevates complex and/or high priority problems that they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).?

+ Install, configure, and maintain hardware (printers, computers, peripherals) and software.

+ Provide technical assistance to customers while on-site

+ Perform routine maintenance on Laser and wide-format printers to ensure optimal performance and prevent breakdowns.

+ Responsible for the personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.

+ Maintain accurate records of service activities, including repairs, maintenance, and customer interactions

** You will receive the following benefits:*
* + Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.

** Posted by:
** Kenny Edgerton

** Specialization:*
* +  Technical Support